Customer Service Associate

1 day ago


Launceston, Tasmania, Australia InfraBuild Full time

About Us

InfraBuild Steel Centre is a leading integrated steel manufacturing, distribution and recycling business in Australia. Our mission is to provide sustainable steel solutions for commercial and residential construction, large-scale infrastructure, and rural sectors.

We are committed to reducing our carbon footprint and aim to be carbon-neutral by 2030. Our dynamic environment is built on three pillars: working with a greater purpose, working well and living better, and building your own future.

As a Sales and Support Specialist at InfraBuild Steel Centre, you will collaborate with our Sales and Operations teams to deliver exceptional customer experiences. You will handle customer inquiries via phone, email, and in-person, build and nurture customer relationships, maintain stock levels, process cash sales, quotes, and orders, merchandise products, receive stock, and verify invoices.

Our ideal candidate has a background in retail sales or customer service, with strong interpersonal and customer service skills, proficiency in Microsoft Office and SAP systems (preferred), and excellent communication skills to engage effectively with both internal and external stakeholders.

Key Benefits:

  • Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months.
  • Access to long service leave after 5 years: Employees can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
  • Recruitment referral awards: Eligible employees can receive $1500 for referring friends or family to an open role if the candidate is successful.
  • Employee Benefits Program: Discounts for employees, friends, and family on a huge selection of products and services from various brands.
  • Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.


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