Exceptional Client Experience Specialist

6 days ago

Sydney, New South Wales, Australia beBeeHearing Full time $52,521 - $72,369

As a vital member of our team, you will play a key role in delivering exceptional client experiences and making a meaningful impact in the lives of others. In this dynamic and supportive environment, you will be responsible for providing outstanding service to clients and helping them manage their hearing health.

Key Responsibilities
  • Welcoming clients and ensuring their experience is optimized for success
  • Scheduling and confirming appointments for our clients with precision and efficiency
  • Providing administrative support to Clinicians (Audiologists/Audiometrists) while maintaining a high level of professionalism
  • Effectively managing the day-to-day operations of our clinics, driving results and excellence
  • Developing and utilizing a range of software and applications to drive business success
Essential Qualifications and Skills
  • A genuine passion for delivering an amazing client experience
  • Excellent communication and active listening skills, with a focus on empathy and understanding
  • Resilience, self-motivation and a high level of energy, with a strong work ethic
  • Superb organisational and time management skills, with a focus on efficiency and effectiveness
  • A relentless focus on achieving the best possible outcomes for both our clinic and our clients
  • An interest in learning about features and basic repair/maintenance of hearing aids, with a desire to stay up-to-date with industry developments
  • Prior experience in customer service/admin, with a proven track record of delivering exceptional results
  • Ability to work across different locations, with flexibility and adaptability
What's in it for you?
  • Access to exclusive discounts from leading retailers via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP) for added peace of mind
  • Access to the LinkedIn Learning Platform, with a wealth of training and development resources
  • Opportunities to grow and develop in your role and beyond, with a clear career path
  • A values-driven and people-centered culture that prioritizes your well-being and success
  • Being part of a dynamic and supportive team that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning, where you can make a real difference

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