Client Experience Specialist

4 days ago


Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $65,000
Client Experience Specialist

As a Client Experience Specialist, you will play a pivotal role in delivering exceptional customer service to our valued clients. This involves collaborating with the Account Management team to collectively service clients from diverse industries, experiences, and backgrounds.

  • Establish, customise, and manage client accounts on our platform, including creating keyword and Boolean searches to ensure seamless user experience.
  • Build, maintain, and grow strong client relationships by advocating for their needs with internal and external stakeholders.
  • Educate users of our platform through virtual and face-to-face sessions, ensuring they get the most out of our services.
  • Cultivate a culture of continuous improvement by collecting customer feedback and collaborating internally to implement enhancements.
  • Collaboratively identify sustainable solutions to client challenges and keep your finger on the pulse of key events that may present opportunities to fortify client relationships.
  • Produce a range of reports, transcripts, summaries, and more, for client use.

In this dynamic environment, you will be empowered to take initiative, adapt to changing situations, and resolve challenges with composure. Your ability to proactively manage conflicting priorities and deadlines will enable you to deliver results while maintaining a sharp attention to detail.

We are seeking an individual with unshakable customer-facing skills, excellent verbal and written communication, and a strong ability to collaborate with teammates. If you have a passion for creating unforgettably positive client experiences, this is the role for you.



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