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Client Experience Specialist

3 weeks ago


Sydney, New South Wales, Australia beBeeClientExperience Full time $80,000 - $120,000
Job Title:

Client Experience Specialist

We are seeking a highly skilled Client Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional client experiences and ensuring the success of our clients.

Job Description:

As a Client Experience Specialist, you will be responsible for maintaining strong relationships with our clients, understanding their needs, and delivering tailored solutions that meet their goals. You will work closely with cross-functional teams to ensure seamless delivery of services and develop strategic plans to drive client satisfaction.

You will also be responsible for managing client profiles, ensuring accurate and up-to-date information is maintained, and providing regular reporting to stakeholders on client health and performance.

In addition, you will act as a liaison between clients and internal teams, resolving issues and escalating concerns as needed. Your excellent communication skills, problem-solving abilities, and attention to detail will be essential in building trust with our clients and driving business growth.

Required Skills and Qualifications:
  • A minimum of 5 years' experience in a similar role or industry;
  • Excellent communication, interpersonal, and problem-solving skills;
  • Strong organizational and time management skills;
  • Ability to work independently and as part of a team;
  • Proficiency in Microsoft Office, particularly Excel and Word;
  • Bachelor's degree in Business Administration, Marketing, or related field preferred.
Benefits:

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Others:

We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional client experiences.