Gold Coast Guest Service Representative

4 weeks ago


Brisbane, Queensland, Australia QT Full time

About QT

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?

About the Role

We are seeking an experienced Guest Service Agent to join our team at QT Gold Coast. As the face of the hotel on front desk, you will work closely with the Hotel Duty Manager to deliver service excellence from check-in to check-out and everywhere in between.

Key Responsibilities:

  • Selling the hotel's facilities, taking reservations, and maintaining guest accounts
  • Recommending and selling tours to local attractions

What We Offer:

  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Australia and NZ's largest and most diverse experiences company

Requirements:

  • Passion for guest engagement, always finding a way to Get to Yes
  • A real team player with excellent communication skills
  • High attention to detail and accuracy
  • Knowledge and proven experience of Opera systems would be advantageous

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot. If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.



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