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Operational Excellence Lead
3 weeks ago
We have an exceptional opportunity for a Quality Assurance Expert to join our team on a 16-month fixed-term contract.
In this pivotal role, you will lead operational excellence across our Customer and Business Operations portfolio, driving workflow design, compliance, and quality assurance to enable achievement of our Health Insurance strategy.
With a strong focus on continuous improvement, you will champion best-practice workflow, governance, and service optimisation, while working closely with internal and external stakeholders to deliver future-focused solutions.
You will be based in Melbourne, Sydney, Adelaide or Brisbane, with hybrid work arrangements available.
Key Responsibilities:
- Direct and lead the business on the creation and adoption of best-practice workflow underpinned by relevant compliance and quality regulations.
- Drive engagement of a continuous improvement culture through project initiatives and communications with senior stakeholders.
- Utilise data and analytics to identify areas for continuous improvement and re-design.
- Educate and influence key stakeholders on workflow design using LEAN methodologies and expert insights.
- Align operational delivery with our customer services strategy.
- Establish governance, reporting, and communications to ensure ongoing quality assurance and risk management.
- Ensure appropriate controls are in place to sustain improvements, including robust workflow mapping and documentation.
Requirements:
- Degree-level education in a relevant discipline.
- Minimum of 5 years' leadership experience, including people management and workflow ownership.
- Expertise in workflow design and continuous improvement programs, ideally within a services industry.
- Excellent communication skills, with experience engaging and mobilising workflow change programs from design through to embedding.
- Strong stakeholder management skills and customer focus.
- Advanced understanding of continuous improvement, transformation, and redesign methodologies.
- Proven ability to deliver operational business outcomes with quality and compliance at the centre.
Why Work with Us?
We believe that our people are our greatest asset. We support their development and wellbeing, providing opportunities for growth and collaboration.
Our diverse team is passionate about delivering exceptional results and making a positive impact on our customers' lives.
Join us in shaping the future of healthcare and improving the lives of millions around the world.
