Technical Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeSpecialist Full time $60,000 - $80,000

About the Position

We are seeking a motivated and proactive Technical Support Specialist to join our corporate team. This role is essential in ensuring smooth IT operations across our organisation, providing first-line support to staff, maintaining systems, and assisting with IT projects.

Key Responsibilities

  • Provide timely and effective Level 1 & 2 IT support to staff across multiple sites (onsite and remote).
  • Troubleshoot and resolve hardware, software, and network issues.
  • Manage user accounts, access permissions, and system configurations.
  • Maintain IT assets, equipment, and inventories.
  • Assist with system upgrades, installations, and patches.
  • Support the implementation of new technologies and digital transformation projects.
  • Provide clear communication and support to staff with varying levels of IT knowledge.
  • Ensure compliance with IT policies, data security, and privacy standards.
  • Contribute to process improvements and documentation of IT procedures.

About You

You'll bring strong technical skills and a proactive, customer-focused mindset. You enjoy problem-solving, supporting others, and working in a mission-driven environment.

Required Skills and Qualifications

  • Relevant IT qualifications or equivalent industry experience.
  • Proven experience in providing IT support (hardware, software, and networks).
  • Strong knowledge of Microsoft Windows, Office 365, and common business applications.
  • Familiarity with Active Directory, user management, and permissions.
  • Excellent troubleshooting, diagnostic, and problem-solving skills.
  • Strong organisational skills with the ability to prioritise competing tasks.
  • Clear and professional communication skills, with the ability to explain IT issues to non-technical users.
  • A collaborative and positive team player attitude.

Benefits and Opportunities

  • Be part of a mission-driven organisation that makes a difference.
  • Supportive and collaborative workplace culture.
  • Opportunities for professional development and growth.
  • Contribute to meaningful projects that support aged care services.

Pre-Employment Screening:

The successful applicant is required to meet the following criteria:

  • Applicants must have current and valid Australian working rights (citizenship, permanent residency, or a valid working visa) to be considered for this role.
  • Must be willing to undergo pre-employment checks which include but not limited to National Police Check, Reference Checks, Qualification and professional registration verification
  • Vaccinated in accordance with our Immunisation and Vaccination Policy

Appointment is subject to satisfactory pre-employment screening and confirmation of the applicant's right to work in Australia

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability.

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