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Cybersecurity Solutions Expert
2 months ago
About the Role
We're seeking a highly motivated and experienced Professional Services Consultant to join our team at Proofpoint. As a key member of our team, you'll be responsible for leading implementations of our cybersecurity solutions and maintaining technical relationships with our customers.
Key Responsibilities
- Engage with customers as a product expert to implement our solutions, utilizing web conferencing tools.
- Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
- Light project management duties will be required.
- Manage a significant case load of varying customer and project types concurrently.
- Provide technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementation.
- Deliver product knowledge transfer to customers and partners.
- Drive high levels of customer satisfaction.
- Be a strong voice for customers into the Marketing, Product, and Engineering teams to improve the product.
- Coordinate with multiple parties to ensure timely and satisfactory resolution to technical issues and completion of projects.
- Define and document best practice techniques, processes, templates, and architectures for use by the greater field organization.
Requirements
- 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support.
- Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite).
- LINUX system administration experience.
- Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP.
- Strong understanding of RFC 822 and Sendmail.
- Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD).
- Working knowledge of authentication methodologies (SAML).
- Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.).
- Comfortable presenting and explaining technology to individuals with low technical expertise.
- Patient under pressure.
- Must be able to thrive in a fast-paced environment.
- Scripting (PERL, Python, Shell) experience a plus.
About Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest, and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life.
