Customer Experience Improvement Lead

2 weeks ago


Sydney, New South Wales, Australia beBeeProject Full time $120,000 - $130,000
About the Role

This is a key opportunity to lead project management initiatives that drive customer experience improvement.

The ideal candidate will have experience working with digital technologies and physical infrastructure, and be able to lead project management teams toward a common goal.

Key responsibilities include collaborating with technology stakeholders to ensure customer experience remains at the forefront of all initiatives.

  • Lead project management for customer experience initiatives across digital technologies and physical infrastructure.
  • Collaborate with technology stakeholders to keep customer experience at the forefront.
Requirements
  • Senior Project Manager experience.
  • Experience with digital technologies and physical infrastructure.
  • Hands-on proactive approach.

We are committed to improving diversity in the industry and seek candidates from all backgrounds, abilities, genders, cultures, and faiths.



  • Sydney, New South Wales, Australia beBeeServiceImprovement Full time $109,104 - $151,199

    Improve Customer Experience AdvisorThis role provides an opportunity to support the delivery of world-class customer service by monitoring compliance and understanding to our Customer Experience framework. You will identify, research, and make recommendations to continually improve our services.The ideal candidate will have a proven track record of quality...


  • Sydney, New South Wales, Australia Bluescope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND steel that...


  • Sydney, New South Wales, Australia Circles Full time

    **About this role**:- We are looking for a passionate, driven and results-oriented professional to help build the best in class customer experience across our products and services.- This individual will be responsible for driving improvements across products and processes to enable world class customer experience with NPS as a North Star metric.**What you...


  • Sydney, New South Wales, Australia beBeeCustomerAdvisor Full time $129,464 - $142,665

    About the RoleThe role involves supporting the implementation of customer-centric initiatives across government agencies.Main responsibilities include:Design and conduct research projects to provide actionable insightsMaintain collaborative relationships with stakeholders, offering research advice and expertiseIdentify opportunities for improvement in using...


  • Sydney, New South Wales, Australia beBeeCustomerExperience Full time $110,000 - $130,000

    We are seeking a Customer Experience Lead to oversee the customer support team and drive process optimization. This role is ideal for individuals who possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.Job DescriptionThe successful candidate will lead our customer support team,...


  • Sydney, New South Wales, Australia beBeeExcellence Full time $95,000 - $125,000

    Transforming Customer ExperiencesScentre Group is a leading retail and luxury brand partner, creating unique shopping and leisure experiences for our customers. As a key player in the company's purpose to 'create extraordinary places, connecting and enriching communities,' you will have the opportunity to be part of a dynamic team that is shaping the future...


  • Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $123,000

    Customer Service Manager RoleWe are seeking a Customer Service Manager to lead our team and deliver exceptional customer experiences.This role requires you to lead teams in providing outstanding customer service, ensuring a positive shopping experience.You will be responsible for coaching teams to excel in service delivery, safety, and merchandising...


  • Sydney, New South Wales, Australia Novartis Full time

    This role is based out of Sydney but is hybrid, mix of onsite and remote.We are seeking a Customer Experience professional to lead and develop a deep understanding of Therapy Area team objectives and needs and leverage deep omnichannel knowledge to inform strategy and deliver new experiences and capability to achieve this. This role is reporting to Head of...


  • Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $135,000

    Job Title: Customer Experience Lead\About the Role:\We are seeking an experienced customer success professional to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for managing complex customer relationships and driving business growth through strategic partnerships.\Key...


  • Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Experience Management | Government Technology Platforms (GTP) Role Type:12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464–$142,665 + 12% super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP) which provides NSW government...