Customer Service Representative

4 weeks ago


Townsville City Center, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Engagement Consultant in Townsville. As a key member of our team, you will be responsible for delivering exceptional customer service experiences for our members, providing tailored solutions across a range of assistance, insurance, and banking products and services.

About You

We are looking for someone who is passionate about helping others, has excellent communication skills, and is able to work in a fast-paced environment. You will be eager to learn, happy to deal with members face-to-face and via phone, and have a can-do attitude. Strong written, verbal, and communication skills are essential for this role.

What We Offer
  • A competitive rate of pay at commencement of $32.35 Super + Penalty Rates
  • A permanent full-time opportunity with a range of benefits, including financial benefits, discounts on banking and insurance products, and paid volunteer leave
  • A comprehensive and tailored training program to set you up for success
  • A range of flexible working and leave options, including parental leave, purchased leave, and cultural observance leave
  • A commitment to ensuring that every employee has access to flexibility in their role
About RACQ

RACQ is a leading provider of financial services and insurance products in Queensland. We are committed to ensuring that every employee has access to flexibility in their role and to creating a diverse and inclusive workplace. We aim to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment.



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