Account Resolution Specialist

5 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000

Job Title: Account Resolution Specialist

Key Responsibilities
  • Serve as a primary point of contact for customers to resolve payment and debt recovery issues.
  • Utilize exceptional customer service skills to navigate complex conversations, ensuring timely resolutions.
  • Maintain a high level of productivity while managing multiple inbound and outbound calls, emails, or other communication channels.
Requirements
  • A minimum of 1-2 years of experience in a similar account resolution or collections role.
  • Demonstrated ability to work in a fast-paced environment with competing priorities.
  • Excellent verbal and written communication skills, with the capacity to articulate complex information clearly.
  • Possession of strong organizational and time management skills, with a keen sense of urgency and attention to detail.

About the Role

This position requires a professional with excellent interpersonal skills, who can effectively communicate with diverse groups. If you possess a natural aptitude for conflict resolution, enjoy working in a dynamic environment, and are passionate about delivering top-notch customer experiences, we encourage you to apply.

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