Financial Account Resolution Professional

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $84,318 - $118,814
About Customer Accounts Specialist

This role is responsible for contacting customers to resolve payment delinquencies and obtain payment commitments.

Job Responsibilities

As a Customer Accounts Specialist, you will be responsible for the following:

  • Proactively contact customers to discuss overdue payments and identify solutions to bring accounts current.
  • Maintain accurate and comprehensive records of customer interactions, payment history, and account status.
  • Take full ownership of a designated customer portfolio, ensuring consistent follow-up and resolution.
  • Identify and escalate accounts requiring special handling, including complex cases or sensitive customer situations.
  • Utilise internal systems to track account activity, gather relevant information, and troubleshoot issues independently.
  • Collaborate with internal teams to ensure alignment on customer communications and account strategies.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Service Excellence: knowledge of customer service concepts and techniques.
  • Accuracy and Attention to Detail: ability to complete tasks with high levels of precision.
  • Conflict Management: knowledge of managing conflicts and dealing effectively with existing or potential conflicts.
  • Decision Making and Critical Thinking: ability to accurately analyze situations and reach productive decisions.
  • Effective Communications: ability to transmit, receive, and accurately interpret ideas, information, and needs through effective communication behaviours.
  • Negotiating: knowledge of successful negotiation concepts and techniques.
  • Outbound Processing: knowledge of outbound processing and ability to utilize approaches, tools and techniques for operating an outgoing customer interaction function.
  • Perseverance and Follow-Through: ability to maintain and record contact with customers and prospects.
What We Offer

We are committed to creating stronger, more sustainable communities. As a Customer Accounts Specialist, you will have the opportunity to work with a global team who cares about each other and makes a positive impact on the world.

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