
Contact Resolution Specialist
7 days ago
The role entails engaging with customers to determine the cause of payment delays and securing payment commitments.
This specialist will be responsible for:
- Proactively reaching out to customers to discuss overdue payments and identify solutions to bring accounts up-to-date.
- Maintaining accurate records of customer interactions, payment history, and account status.
- Taking ownership of a designated customer portfolio, ensuring consistent follow-up and resolution.
- Identifying and escalating complex cases or sensitive customer situations.
- Utilizing internal systems to track account activity, gather relevant information, and troubleshoot issues independently.
- Collaborating with internal teams to ensure alignment on customer communications and account strategies.
- Exhibiting professionalism and empathy in all customer interactions, promoting positive outcomes and long-term relationships.
- Service Excellence: Understanding customer service concepts and techniques.
- Accuracy and Attention to Detail: Recognizing the importance of accuracy.
- Conflict Management: Anticipating, recognizing, and effectively resolving conflicts.
- Decision Making and Critical Thinking: Accurately analyzing situations and making informed decisions.
- Effective Communications: Transmitting and receiving ideas, information, and needs through effective communication.
- Negotiating: Negotiating successfully across the organization and with external vendors and clients.
- Outbound Processing: Operating an outgoing customer interaction function.
- Perseverance and Follow-Through: Maintaining and recording contact with customers and prospects.
- Degree or equivalent experience desired
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Customer Resolution Specialist
1 week ago
Melbourne, Victoria, Australia Resolution Life Full timeAbout Resolution LifeAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.For customers, advisers, companies and the industry, we are making an impact worldwide.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance...
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Account Resolution Specialist
6 days ago
Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000Job Title: Account Resolution SpecialistKey ResponsibilitiesServe as a primary point of contact for customers to resolve payment and debt recovery issues.Utilize exceptional customer service skills to navigate complex conversations, ensuring timely resolutions.Maintain a high level of productivity while managing multiple inbound and outbound calls, emails,...
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Dispute Resolution Specialist
4 days ago
Melbourne, Victoria, Australia beBeeDisputes Full time $80,000 - $120,000Our team is seeking a skilled professional to fill the role of Dispute Resolution Specialist. This position involves resolving complex customer and merchant disputes, as well as providing support to our Customer Service team for escalated complaints.Key Responsibilities:Investigate and manage escalated and complex customer and merchant disputes in accordance...
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Payroll Resolutions Specialist
4 days ago
Melbourne, Victoria, Australia Department Of Education Full time2 x Ongoing, VPS4 Payroll Resolutions Specialist roles availableAbout the DepartmentThe role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and...
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Problem Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $95,000Job Opportunity:The role of a Problem Resolution Specialist involves being the primary point of contact for customers experiencing issues with their services. This position requires excellent communication and interpersonal skills, as well as the ability to think critically and make sound decisions.Key Responsibilities:Engage with customers in a professional...
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Resolution Specialist
1 week ago
Melbourne, Victoria, Australia beBeeresolution Full time $100,000 - $120,000About This RoleWe are seeking a Resolution Specialist to join our team, responsible for handling external dispute resolution complaints in a timely and professional manner. The ideal candidate will have strong logic and investigative skills, with experience working in the Financial Services industry.The successful candidate will be responsible for ensuring...
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Conflict Resolution Specialist
1 week ago
Melbourne, Victoria, Australia beBeeResolution Full time $80,000 - $100,000Job DescriptionConflict Resolution Specialist RoleWe are seeking a Conflict Resolution Specialist to join our team. This is a full-time, permanent position based in the Melbourne CBD office, with flexibility to work from home once training is complete.In this role, you will assist in managing disputes, ensuring positive outcomes. You will feel great...
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Conflict Resolution Specialist
1 week ago
Melbourne, Victoria, Australia beBeeResolution Full time $98,381 - $124,891Job Title: Conflict Resolution SpecialistThe role involves facilitating dispute resolution in a domestic building context, enhancing communication between parties and clarifying issues to achieve mutually beneficial solutions.Key Responsibilities:Assess disputes for suitability of conciliation and jurisdiction.Provide expert advice on case management and...
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Dispute Resolution Specialist
1 week ago
Melbourne, Victoria, Australia beBeeDisputeResolution Full time $90,000 - $110,000Job Opportunity: Dispute Resolution SpecialistWe are seeking a detail-oriented and analytical professional to join our team as a Dispute Resolution Specialist. In this role, you will be responsible for investigating and resolving invoice discrepancies related to shipments, invoices, and services across the business.About the Role:The Dispute Resolution...
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Dispute Resolution Specialist
1 week ago
Melbourne, Victoria, Australia beBeeDispute Full time $73,842 - $89,661Dispute Resolution Specialist Job OverviewThis is a challenging opportunity to work as a Dispute Resolution Specialist in a dynamic team.You will provide expert support and guidance to the dispute resolution process, utilising your analytical skills and knowledge of relevant legislation.Maintain accurate records of disputes and resolutions.Analyse disputes...