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Front Office Supervisor
2 months ago
Unlock Your Potential with Travel + Leisure Co.
We're seeking a highly skilled and motivated Front Office Supervisor to join our team at Club Wyndham Port Douglas. As a key member of our operations team, you'll play a vital role in ensuring the smooth day-to-day operation of our Reception desk, providing exceptional customer service to our owners and guests, and leading a team to deliver outstanding results.
Key Responsibilities:
- Manage the Reception desk, ensuring efficient and effective operations, including greeting and registering of owners and guests, providing information on local area attractions, and resolving any guest issues that may arise.
- Build, develop, train, and lead a high-performing team to promote exceptional customer service and achieve business objectives.
- Collaborate with other departments to ensure seamless communication and delivery of services.
- Monitor and analyze key performance indicators to identify areas for improvement and implement strategies to enhance customer satisfaction and operational efficiency.
What We Offer:
- A dynamic and inclusive work environment that values innovation, growth, and teamwork.
- Opportunities for professional development and career advancement in a global company with a strong commitment to employee growth and development.
- A comprehensive benefits package, including subsidized private health insurance, professional development funding, and discounted hotel stays across Australia, Fiji, New Zealand, and other destinations.
Requirements:
- Proven experience in a Front Office department at a supervisory level, with a minimum of 3 years in a similar role.
- Knowledge of hotel property management systems, with Opera preferred.
- Excellent communication, interpersonal, and leadership skills, with the ability to work effectively in a fast-paced environment.
- Strong problem-solving and negotiation skills, with the ability to work autonomously and as part of a team.
- Impeccable presentation and grooming standards, with the ability to work a flexible roster, including weekends and public holidays.
About Us:
Travel + Leisure Co. is a global leader in the vacation ownership industry, with a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. We're committed to delivering exceptional customer experiences and creating lifelong memories for our owners and guests.
Why Join Us?
At Travel + Leisure Co., we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the power of teamwork, innovation, and growth, and we're committed to helping our employees achieve their full potential. If you're a motivated and talented individual who shares our values and is passionate about delivering exceptional customer service, we'd love to hear from you
