Retail Excellence Manager

1 week ago


Melbourne, Victoria, Australia At Full time
Role Overview

At Goodbyes, we're seeking a talented Retail Excellence Manager to drive the performance and development of our store teams.

Key Responsibilities
  • Regularly visit stores to assess performance and ensure consistent service and representation.
  • Lead and motivate Store Managers to meet KPIs and create a positive work environment.
  • Oversee onboarding, training, and employee development, including performance management.
  • Ensure operational efficiency and implement best practices across stores.
  • Maintain high standards for customer service and product quality.
  • Support community engagement, consignment services, and handle high-level enquiries.
  • Assist with recruitment and resolve operational issues.
Requirements
  • 2+ years in a similar role or retail management experience.
  • Strong communication skills, accountability, and proactive leadership approach.
  • Proficient with computers, including spreadsheets and task management software.
  • Highly organised, motivated, and driven to exceed KPIs.
  • Appreciation for fashion and intentional shopping.
Benefits

$76,000 plus super + leave entitlements make this an attractive opportunity. With a dynamic and growing business, you'll have opportunities to grow your career and contribute to our success.



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