Tenant Account Manager

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $75,000 - $80,000

Job Description:

We are seeking a skilled Tenant Account Manager to join our team. As a key member of our organization, you will be responsible for managing tenant accounts and providing excellent customer service.

About the Role:

  • You will work closely with tenants to understand their financial situations and develop personalized account management plans.
  • Collaborate with internal teams to resolve issues and improve overall customer experience.
  • Provide exceptional customer service through proactive communication and issue resolution.

Key Responsibilities:

  1. Manage tenant accounts, including arrears and debt recovery.
  2. Develop and maintain strong relationships with tenants and internal stakeholders.
  3. Collaborate with colleagues to identify opportunities for improvement and implement changes.
  4. Meet performance targets and contribute to the achievement of organizational goals.

Requirements:

  • Experience in customer-facing roles, preferably in a social welfare or real estate environment.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Proficient in numeracy and data analysis.

Benefits:

  • Above-award salary
  • Flexible working hours
  • Opportunities for career growth and development

About Us:

We are a community-focused organization dedicated to providing quality services to our clients. Our values-driven approach has earned us a reputation as a trusted partner in the community.

What We Offer:

  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

How to Apply:

If you are a motivated and results-driven professional looking for a new challenge, please submit your application.

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