Tenant Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeHousing Full time $89,478 - $104,902

As a Housing Manager, your primary role is to deliver an exceptional tenant experience through outstanding customer service and support in a dynamic social housing environment.

Key Responsibilities:

  • Assess tenants for eligibility and manage lease agreements
  • Oversee property maintenance, inspections, and resolve tenant inquiries or disputes
  • Utilize knowledge of Residential Tenancies Act to ensure compliance and provide expert advice
  • Collaborate with team members to deliver high-quality services and adapt to changing priorities

Essential Skills:

  • Exceptional customer service skills with strong verbal and written communication abilities
  • Ability to work with challenging and complex cases
  • Experience with housing management systems and knowledge of residential tenancies legislation

Requirements:

  1. A comprehensive understanding of housing management principles and practices
  2. Excellent organizational and time management skills

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