Tenant Experience Specialist

18 hours ago

Sydney, New South Wales, Australia beBeeExperience Full time $120,000 - $140,000
Job Description

We are seeking a Customer Experience Manager to join our team in the heart of Sydney CBD. This role will be responsible for creating strong customer relationships and developing strategies to further improve tenant experience.

  • Manage all aspects of the buildings' soft services, tenant facing facilities and technology
  • Maintain an active awareness and understanding of local experience trends, innovations, and opportunities.
  • Identify and lead the implementation of best practices and break through innovations and monitor progress globally.
  • Establish and manage ongoing relationships with relevant stakeholders, in particular key tenant contacts.

Required Skills and Qualifications

The ideal candidate will possess:

  • Tertiary qualification or alternative industry recognised course in property related discipline.
  • Minimum 5 years' experience working in property in a customer facing role.
  • High level written and verbal communication skills with an emphasis on analysis and strategic planning and succinct reporting and recommendations.
  • Well-organised and methodical manner.

About You

You will be a highly skilled professional who is passionate about delivering exceptional customer experiences.

  • Confidence to take independent decisions but with the judgement to take advice when required.
  • Honest and ethical.
  • Proven record in supervision of staff.

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