Banking Customer Service Expert

5 days ago


Melbourne, Victoria, Australia beBeeCustomerExperience Full time $73,428 - $84,447

Job Description

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  • We are seeking a highly skilled professional to play a key role in delivering exceptional customer experiences.
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This includes having in-depth conversations with customers about their overall banking needs, completing financial health checks, and educating them on our technology and banking options.

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The ideal candidate will have experience in delivering exceptional customer service, preferably in financial services, retail, or hospitality, and possess excellent communication skills.

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You will be part of a collaborative culture with access to extensive employee benefits and discounts. The working hours are 17 hours per week, with a regular schedule.

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We are looking for someone who is passionate about building a career in banking and has a genuine interest in helping customers make informed financial decisions.

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In this role, you will have the opportunity to work with cutting-edge technology to deliver exceptional customer experiences.

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Key Responsibilities:

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  • Have in-depth conversations with customers about their overall banking needs
  • Complete financial health checks to assess customers' financial needs
  • Educate customers on our technology and banking options
  • Problem solve and provide effective solutions whilst championing our processes and procedures
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Benefits

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  • Collaborative culture
  • Extensive employee benefits and discounts
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About Us

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We are committed to making a real difference for individuals and communities.



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