Payment Team Leader

11 hours ago

Sydney, New South Wales, Australia beBeeManagement Full time $100,000 - $120,000
Team Manager for Workers Compensation

This role oversees the processing and payment of workers compensation claims, ensuring accuracy and timeliness. The successful candidate will lead a team of Payment/Claims Support Officers, managing leave and workloads to ensure consistent coverage.

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  • Provide coaching, mentoring, performance feedback to team members; allocate workloads and manage leave to ensure consistent team coverage;
  • Conduct regular team meetings to communicate updates, priorities, and training; identify training needs and support the upskilling of team members;
  • Perform regular audits to ensure payments are accurate and justified; investigate discrepancies or errors in payment processing;
  • Liaise with internal audit or compliance teams when needed;
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Responsibilities And Duties:

  • Team Management & Leadership:
    • Manage team performance and provide coaching and feedback;
      Allocate workload to meet business objectives;
      Identify areas for improvement and develop plans to address them.
  • Quality Assurance & Compliance:
    • Ensure adherence to company policies and regulatory requirements;
      Investigate discrepancies or errors in payment processing;
      Implement process improvements to increase efficiency and reduce risk.
  • Stakeholder Communication:
    • Collaborate with case managers, insurers, and finance teams to resolve payment issues;
      Communicate effectively with injured workers or legal representatives regarding payment status;
      Act as an escalation point for complex or sensitive payment matters.
  • Reporting & Analysis:
    • Generate and review reports on payment volumes, turnaround times, and error rates;
      Provide insights and recommendations to management based on data trends;
      Support budgeting and forecasting related to claims payouts.

Required Skills, Experience And Qualifications:

  • Experience in processing workers compensation payments or claims;
    Good understanding of workers compensation laws and policies;
    Previous experience leading or supervising a team;
    Experience working in insurance, government, or a similar regulated industry;
    Strong customer service and stakeholder management skills;
    Familiarity with claims management or payment systems;
    Ability to manage workloads and meet deadlines;
    Experience reviewing payment accuracy and resolving issues;
    Good attention to detail and problem-solving skills;
    Comfortable using Microsoft Excel and other basic software;
    Strong communication and documentation skills.

About Us:

A global company providing services to help organizations run their mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

Culture And Benefits:

We foster a culture of inclusion, belonging, and corporate citizenship. We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

Equal Opportunity:

We welcome submissions from people from all walks of life and celebrate our diversity. We stand by the 'bring your whole-self to work' philosophy and believe strong connections and community are key to our success.

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