Team Leader Payments

At DXC, we are launching a new self-insurance business operation and are looking for a motivated Team Leader of Payments for our Self-Insurance team. You will oversee the processing and payment of workers compensation claims, ensuring accuracy and timeliness, and lead a team of Payment/Claims Support Officers, ensuring compliance with workers compensation legislation, policies, and internal procedures.

Responsibilities And Duties

• Team Management & Leadership: provide coaching, mentoring, performance feedback to team members; allocate workloads and manage leave to ensure consistent team coverage; conduct regular team meetings to communicate updates, priorities, and training; identify training needs and support the upskilling of team members.
• Quality Assurance & Compliance: perform regular audits to ensure payments are accurate and justified; investigate discrepancies or errors in payment processing; implement process improvements to increase efficiency and reduce risk; liaise with internal audit or compliance teams when needed.
• Stakeholder Communication: collaborate with case managers, insurers, and finance teams to resolve payment issues; communicate effectively with injured workers or legal representatives regarding payment status; act as an escalation point for complex or sensitive payment matters.
• Reporting & Analysis: generate and review reports on payment volumes, turnaround times, and error rates; provide insights and recommendations to management based on data trends; support budgeting and forecasting related to claims payouts.

Required Skills, Experience And Qualifications

• Experience in processing workers compensation payments or claims
• Good understanding of workers compensation laws and policies
• Previous experience leading or supervising a team
• Experience working in insurance, government, or a similar regulated industry
• Strong customer service and stakeholder management skills
• Familiarity with claims management or payment systems
• Ability to manage workloads and meet deadlines
• Experience reviewing payment accuracy and resolving issues
• Good attention to detail and problem-solving skills
• Comfortable using Microsoft Excel and other basic software
• Strong communication and documentation skills

About DXC

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Our Culture And Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We foster a culture of inclusion, belonging and corporate citizenship, and support societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

Equal Opportunity

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise that it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a concern; DXC does not make offers of employment via social media networks and never asks for money or payments from applicants. More information on employment scams is available here.

Seniority level – Mid-Senior level

Employment type – Full-time

Job function – Human Resources

Industries – IT Services and IT Consulting