Team Leader Payments

Team Leader Payments - Workers CompensationAt DXC, we are launching a new self-insurance business operation and are looking for a motivated Team Leader of Payments for our Self-Insurance team.
You will oversee the processing and payment of workers compensation claims, ensuring accuracy and timeliness, and lead a team of Payment/Claims Support Officers, ensuring compliance with workers compensation legislation, policies, and internal procedures.Responsibilities And DutiesTeam Management & Leadership: provide coaching, mentoring, performance feedback to team members; allocate workloads and manage leave to ensure consistent team coverage; conduct regular team meetings to communicate updates, priorities, and training; identify training needs and support the upskilling of team members.Quality Assurance & Compliance: perform regular audits to ensure payments are accurate and justified; investigate discrepancies or errors in payment processing; implement process improvements to increase efficiency and reduce risk; liaise with internal audit or compliance teams when needed.Stakeholder Communication: collaborate with case managers, insurers, and finance teams to resolve payment issues; communicate effectively with injured workers or legal representatives regarding payment status; act as an escalation point for complex or sensitive payment matters.Reporting & Analysis: generate and review reports on payment volumes, turnaround times, and error rates; provide insights and recommendations to management based on data trends; support budgeting and forecasting related to claims payouts.Required Skills, Experience And QualificationsExperience in processing workers compensation payments or claimsGood understanding of workers compensation laws and policiesPrevious experience leading or supervising a teamExperience working in insurance, government, or a similar regulated industryStrong customer service and stakeholder management skillsFamiliarity with claims management or payment systemsAbility to manage workloads and meet deadlinesExperience reviewing payment accuracy and resolving issuesGood attention to detail and problem-solving skillsComfortable using Microsoft Excel and other basic softwareStrong communication and documentation skillsAbout DXCDXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds.
The world's largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
Learn more about how we deliver excellence for our customers and colleagues at DXC.com.Our Culture And BenefitsDXC is committed to building better futures for our customers, colleagues, environment, and communities.
We foster a culture of inclusion, belonging and corporate citizenship, and support societal initiatives within our Social Impact Practice.
#WeAreDXCAs an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.Equal OpportunityDXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.
We celebrate our diversity and recognise that it is the unique contributions of our people that give us our edge.
We stand by the 'bring your whole-self to work' philosophy.
It is our inclusive culture that powers our results, and our company grows only if our people grow.Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a concern; DXC does not make offers of employment via social media networks and never asks for money or payments from applicants.
More information on employment scams is available here.Seniority level – Mid-Senior levelEmployment type – Full-timeJob function – Human ResourcesIndustries – IT Services and IT Consulting
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