Customer Experience Improvement Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerAdvisor Full time $129,464 - $142,665
About the Role

The role involves supporting the implementation of customer-centric initiatives across government agencies.

Main responsibilities include:

  • Design and conduct research projects to provide actionable insights
  • Maintain collaborative relationships with stakeholders, offering research advice and expertise
  • Identify opportunities for improvement in using customer insights and implement solutions
  • Ensure efficient use of project resources to deliver objectives within established timeframes

This requires a strategic and analytical approach to solve complex problems. Delivering end-to-end research projects is essential.

The ideal candidate will have excellent communication skills, experience in collaborating with stakeholders, and a commitment to delivering quality outputs with attention to detail.

This role offers the opportunity to make a positive impact on government services by leveraging customer insights.

To succeed, you will need to be able to think critically and develop innovative solutions to improve service delivery.

We are looking for a highly skilled professional who can work effectively in a team environment and contribute to the development of customer-centric initiatives.

Benefits: This role offers the opportunity to work on high-impact projects that can make a real difference to government services.

What You'll Need:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Strong experience in conducting research and analyzing data
  • A proven ability to work effectively in a team environment
  • A commitment to delivering high-quality outputs

How to Apply:

If you are a motivated and experienced professional looking for a challenging role, please submit your application.

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