Improve Customer Experience Advisor

4 days ago

Sydney, New South Wales, Australia beBeeServiceImprovement Full time $109,104 - $151,199

Improve Customer Experience Advisor

This role provides an opportunity to support the delivery of world-class customer service by monitoring compliance and understanding to our Customer Experience framework. You will identify, research, and make recommendations to continually improve our services.

The ideal candidate will have a proven track record of quality assurance and business improvement services, with experience in identifying trends and root causes of customer complaints.

In this role, you will contribute to the design and delivery of training programs and resources to uplift staff capability and build the mix of knowledge and skills required to provide quality service.

You will also prepare and review high-quality documentation, including transaction monitoring processes, reports, policies, and procedures, to ensure desired outcomes are achieved.

About This Role:

- Perform transaction monitoring to review, analyse and evaluate business and operational quality frameworks to provide quality assurance and support a customer centric culture of continuous improvement
- Support the delivery of customer satisfaction initiatives through identification of trends and the root cause of customer complaints, and recommend improvements to align with organisational objectives and initiatives
- Contribute to the design and delivery of appropriate training programs and resources to uplift staff capability and build the mix of knowledge and skills required to provide quality service and ensure desired outcome are achieved
- Contribute to the preparation of and/or review high quality documentation including transaction monitoring processes, reports, policies and procedures, in collaboration with relevant stakeholders and provide recommendations to improve service delivery and meet business objectives and outcomes
- Identify opportunities to enhance the effectiveness of processes and contribute to the development of growth activities to ensure optimum customer service delivery and meet business expectations

About Us:

We are committed to diversity, inclusion, and new ways of working. We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

We believe our people are our greatest asset and are looking for someone who shares our values of accountability, trust, service, and integrity.

How to Apply:

- A resume (no more than 4 pages)
- A cover letter (no more than 1 page) outlining how your skills and experience meet the requirements of the role.
- Response to the Target Questions

About You:

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

We offer a range of benefits, including flexible work practices and opportunities for professional development.

Keyword: ServiceImprovement

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