Current jobs related to Experience Improvement Specialist - Sydney, New South Wales - beBeeCustomerExperience

  • Patient Experience Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeePatient Full time $123,968 - $143,739

    Patient Experience Improvement SpecialistWe are seeking a highly motivated and experienced professional to support the development, implementation and sustainability of our Patient Reported Measures Program in Northern Sydney.Collaborate with stakeholders, consumers, clinicians, Primary Health Networks and Primary Health Care staff to implement and sustain...

  • Experience Improvement Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $65,432 - $123,456

    At Uber, we value diversity and foster an inclusive workplace. Our team works to operationalize new products and ideas across the organization.The ANZ Customer Experience Team focuses on delivering seamless customer experiences through policy creation, product launches, automations, and strategic initiatives. We continuously improve our approach using...

  • Quality Improvement Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeQualityImprovement Full time $109,857 - $129,624

    Job Title: Quality Improvement SpecialistThis role is focused on leading quality improvement projects and developing the skills of staff in quality and safety methodologies.Responsibilities:Provide guidance and leadership to teams undertaking quality improvement initiativesEducate and train staff in quality and safety best practicesCollaborate with...

  • Business Improvement Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeProcess Full time $48,000 - $66,000

    Business Improvement SpecialistWe are seeking a skilled Business Improvement Specialist to contribute to process optimization and change management.The successful candidate will have strong technical knowledge and experience in process improvement, change management and implementation of processes and projects.Key Responsibilities:Develop recommendations to...

  • Process Improvement Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeProcess Full time $35,000 - $70,000

    Process Improvement SpecialistWe are seeking a skilled Process Improvement Specialist to join our team.This role involves providing expert process consulting services to optimize business efficiency and effectiveness.The successful candidate will have experience in six sigma, lean management, and process mapping.The ability to work independently and as part...

  • Performance Improvement Specialist

    1 week ago

    Sydney, New South Wales, Australia DXC Technology Full time

    OverviewPerformance Improvement Specialist - NSW role at DXC Technology. Join to apply for the Performance Improvement Specialist - NSW role at DXC Technology. This is a position within a new self-insurance business operation, focusing on building a customer-focused service team and driving improved business performance.As a Performance Management...

  • Performance Improvement Specialist

    1 week ago

    Sydney, New South Wales, Australia DXC Technology Full time

    OverviewPerformance Improvement Specialist - NSW role at DXC Technology. Join to apply for the Performance Improvement Specialist - NSW role at DXC Technology. This is a position within a new self-insurance business operation, focusing on building a customer-focused service team and driving improved business performance.As a Performance Management...

  • Practice Improvement Specialist

    1 week ago

    Sydney, New South Wales, Australia Uniting Full time

    Ready to inspire change and improve lives? Make your impact with UnitingPractice Improvement SpecialistLocation: Greater Western Sydney RegionEmployment Type: Full-timeAbout the RoleWe are seeking a Practice Improvement Specialist to join our Senior Services team in the Greater Western Sydney area. This role is pivotal in embedding person-centred care...

  • Process Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeProcessImprovement Full time $90,000 - $120,000

    Job DescriptionWe are seeking a skilled Process Improvement Specialist to join our team. The successful candidate will play a key role in the development and implementation of process improvements that enhance our maritime sustainment capabilities.This is an exciting opportunity for a motivated individual with experience in business analysis and process...

  • Quality Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeImprovement Full time $77,979 - $98,830

    Quality Improvement Specialist", The primary objective of this role is to facilitate the planning, coordination, and implementation of quality improvement initiatives across all aspects of our operations.", This involves ensuring ongoing compliance with accreditation and certification requirements, as well as supporting the delivery of high-quality services...

Experience Improvement Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $80,000 - $120,000
Customer Experience Coordinator

The role of a Customer Experience Coordinator is pivotal in driving initiatives that elevate how customers perceive our brand, products, and services.

This position entails analysing CX data and customer feedback to uncover insights that drive improvements across the business. This encompasses bolstering our reputation, refining service delivery, as well as supporting operational efficiency and commercial outcomes.

As a key member of the Customer Experience team, you will collaborate with various stakeholders across the organisation and contribute to special projects that create meaningful change for our customers.

Key Responsibilities:

  • Analyse CX data and customer feedback to identify trends and areas for improvement
  • Collaborate with cross-functional teams to implement changes and improve customer experiences
  • Develop and maintain relationships with stakeholders to ensure effective communication and collaboration
  • Contribute to special projects that drive innovation and growth in customer experience
  • Provide exceptional written and verbal communication skills to support internal and external stakeholders

Requirements:

  • Degree qualified in marketing, product or service design related discipline
  • Excellent analytical skills with the ability to troubleshoot issues methodically and thoroughly
  • Strong organisational and planning skills, including the ability to plan interviews and customer research initiatives
  • A creative/innovative mindset, always looking for ways to improve and add value
  • Strong stakeholder management skills, working with diverse people across the business at various levels of seniority
  • Interest in service design or user design
  • Prior exposure to Customer Experience, such as volunteering, internship, retail / customer service experience, regarded favourably