Member Engagement Specialist

2 months ago

Ashfield, Australia Settlement Services International Full time
About the Role

This is a unique opportunity to join Settlement Services International (SSI) as a Member Engagement Specialist, working closely with the Group Head of Advocacy, Research and Communications. The successful candidate will be responsible for driving impactful engagement across SSI's network of member organisations, enhancing and driving the profile and reputation of SSI through relationship building, agile advocacy and thought leadership.

Key Responsibilities
  • Provide relationship management to SSI Members and agreed community sector stakeholders
  • Build trusted relationships with stakeholders to position SSI for the future
  • Work with SSI's Government Relations team and the Policy team to develop joint government relations and advocacy opportunities between SSI and its members
  • Engage in events and networking opportunities to raise awareness of the overarching goals and objectives of the SSI Group
  • Capacity Building, Public Relations & Event support
  • Support communications with SSI's members, including project updates, membership queries, and networking sessions
  • Implement the member strategy, including coordination of professional development initiatives and working with relevant teams to ensure timely delivery of activities
  • Develop, plan and deliver member-focused activities, including education workshops, webinars, events, conferences and social functions
  • Work with SSI's Internal Communications Specialist to raise the profile of SSI's members, their purpose, origin and their role in the formation of SSI
  • Managing Member relations meetings
  • Coordinate and manage member meetings to ensure appropriate governance with all documentation being accurate and distributed appropriately
  • Assist with administration where required, including reporting and distribution lists
  • Attend meetings and functions as delegated
Essential Criteria
  • A background in marketing communication and content development
  • Ability to identify emerging issues, opportunities, to show initiative
  • High level interpersonal skills
  • Ability to set priorities, plan work programs, meet deadlines and manage time effectively
  • Good problem-solving skills
  • Effective organisational and planning skills
  • Excellent written and verbal communication skills
  • Strong customer service orientation
  • Team player with a willingness to work autonomously
About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. We take an integrated approach to ensure everyone can thrive within the community and the wider Australian society. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs, and providing thought leadership within our sector nationally and globally.

About Our Benefits
  • Salary packaging options to receive up to $15,900 of your salary tax-free, meaning more take-home pay
  • Industry leading flexible working arrangement, supported to work from home and office, including 9-day fortnight
  • Access to in-house training and learning opportunities for professional development and growth
  • Access to our in-house wellbeing programs

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