Dispute Resolution Specialist

2 days ago

Melbourne, Victoria, Australia beBeeDisputes Full time $80,000 - $120,000

Our team is seeking a skilled professional to fill the role of Dispute Resolution Specialist. This position involves resolving complex customer and merchant disputes, as well as providing support to our Customer Service team for escalated complaints.

Key Responsibilities:

  • Investigate and manage escalated and complex customer and merchant disputes in accordance with our complaints policy.
  • Provide expert support to the Customer Service team for escalated complaints where first and second level resolution team members have not been able to resolve.
  • Prepare detailed and logical EDR responses to AFCA and other dispute resolution bodies.
  • Develop and maintain reporting for stakeholders on complaint volumes, categories, and insights for both internal and external dispute resolution.
  • Analyse complaint data and report trends to the business, making recommendations to improve processes.
  • Manage multiple dispute cases simultaneously and efficiently.

Required Skills and Qualifications:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Knowledge of dispute resolution processes and procedures.
  • Experience in a customer-facing role or dispute resolution environment.

Benefits:

  • Opportunity to work in a dynamic and innovative environment.
  • Competitive salary and benefits package.
  • Professional development opportunities.

What We Offer:

We offer a collaborative and supportive work environment, with opportunities for career growth and development. Our team is committed to delivering exceptional results and making a positive impact on our customers and stakeholders.

Contact Us:

To learn more about this opportunity, please contact us at your earliest convenience.

  • Dispute Resolution Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeDispute Full time $73,842 - $89,661

    Dispute Resolution Specialist Job OverviewThis is a challenging opportunity to work as a Dispute Resolution Specialist in a dynamic team.You will provide expert support and guidance to the dispute resolution process, utilising your analytical skills and knowledge of relevant legislation.Maintain accurate records of disputes and resolutions.Analyse disputes...

  • Dispute Resolution Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeConflict Full time $73,842 - $89,661

    Dispute Resolution SpecialistWe are seeking skilled and motivated individuals to fill the role of Dispute Resolution Specialist in a dynamic environment. The successful candidate will play a vital role in managing disputes from initial assessment onwards.The primary objective of this position is to assess and analyse disputes, diagnose dispute resolution...

  • Dispute Resolution Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeDisputeResolution Full time $90,000 - $110,000

    Job Opportunity: Dispute Resolution SpecialistWe are seeking a detail-oriented and analytical professional to join our team as a Dispute Resolution Specialist. In this role, you will be responsible for investigating and resolving invoice discrepancies related to shipments, invoices, and services across the business.About the Role:The Dispute Resolution...

  • Dispute Resolution Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeDispute Full time $90,000 - $120,000

    Job OverviewWe are seeking an experienced Dispute Resolution Specialist to join our team in Melbourne.Key ResponsibilitiesAttend conciliation conferences on behalf of the organization to facilitate timely resolution of disputesEngage with employee and employer representatives prior to and after conciliation conferences about the conference process and...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDispute Full time $180,000 - $245,000

    Dispute Resolution SpecialistWe are seeking a skilled and experienced Dispute Resolution Specialist to join our team. As a key member of our disputes practice, you will work closely with clients to provide expert advice and support on complex dispute resolution matters.In this role, you will be responsible for:Providing high-quality legal advice and support...

  • Dispute Resolution Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeDispute Full time $90,000 - $120,000

    Job Title: Dispute Resolution OfficerWe are seeking an experienced professional to join our team as a Dispute Resolution Specialist. This is a challenging and rewarding role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Provide case management for disputing parties, clarifying issues,...

  • Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeLitigator Full time $225,000 - $275,000

    Dispute Resolution SpecialistWe are seeking an experienced dispute resolution specialist to handle a diverse range of commercial disputes, including construction matters and property disputes.Your Key ResponsibilitiesConduct thorough legal research, draft pleadings, and prepare case files for court proceedings.Collaborate with clients and internal...

  • Dispute Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia AFCA Full time $80,000 - $120,000 per year

    As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: Review complaints from consumers and small businesses that have not been resolved directly with the financial firm Work with consumers and financial firms to gather information and understand the core issues Apply a sound understanding of...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeFamily Part time $100,000 - $140,000

    Family Dispute Resolution Specialist OpportunityWe are seeking a highly skilled Family Dispute Resolution Practitioner to provide mediation services to families in dispute. This role is ideal for an experienced professional with excellent communication skills and the ability to rapidly build rapport with clients.Provide family dispute resolution services...

  • Dispute Resolution Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeResolution Full time $80,000 - $120,000

    Dispute Resolution SpecialistAbout the Position:As a Dispute Resolution Specialist, you will collaborate with entitlements managers and case specialists to provide expert legal and technical guidance on matters relevant to case management. You will represent the organization at Conciliation conferences, and regularly update stakeholders about progress and...