Dispute Resolution Specialist

3 days ago

Melbourne, Victoria, Australia beBeeDisputes Full time $80,000 - $120,000

Our team is seeking a skilled professional to fill the role of Dispute Resolution Specialist. This position involves resolving complex customer and merchant disputes, as well as providing support to our Customer Service team for escalated complaints.

Key Responsibilities:

  • Investigate and manage escalated and complex customer and merchant disputes in accordance with our complaints policy.
  • Provide expert support to the Customer Service team for escalated complaints where first and second level resolution team members have not been able to resolve.
  • Prepare detailed and logical EDR responses to AFCA and other dispute resolution bodies.
  • Develop and maintain reporting for stakeholders on complaint volumes, categories, and insights for both internal and external dispute resolution.
  • Analyse complaint data and report trends to the business, making recommendations to improve processes.
  • Manage multiple dispute cases simultaneously and efficiently.

Required Skills and Qualifications:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Knowledge of dispute resolution processes and procedures.
  • Experience in a customer-facing role or dispute resolution environment.

Benefits:

  • Opportunity to work in a dynamic and innovative environment.
  • Competitive salary and benefits package.
  • Professional development opportunities.

What We Offer:

We offer a collaborative and supportive work environment, with opportunities for career growth and development. Our team is committed to delivering exceptional results and making a positive impact on our customers and stakeholders.

Contact Us:

To learn more about this opportunity, please contact us at your earliest convenience.

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