Key Player in Customer Experience Delivery

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $110,000
Client Services Representative

We are seeking a skilled Client Services Representative to join our team. As a Client Services Representative, you will play a critical role in managing all life-cycle responsibilities over our various portfolios as it pertains to our customers.

This includes assisting internal DLL departments, external vendor partners, and end-users. The outcomes, services, and SLAs change dependent upon the target group, but the ultimate goal remains the same; delivering excellent customer experiences that promote frequent repeat business and protect our best interests.

Responsibilities:
  • Ensure that client needs and service expectations are met in a timely and responsive manner.
  • Process requests and tasks on the service desk and resolve issues in a timely and accurate manner.
  • Maintain data integrity regarding security registrations (PPSR) including creation, amendments, cancellation & variation of our security interests.
  • Maintenance of customer data on our InfoLease systems.
  • Undertake inbound calls - queries and requests.
  • Manage original contractual documents archives.
  • Manage and correct daily/weekly/monthly exception and error reports.
  • Apply agreed business procedures to ensure compliance with company policy.
  • Maintain constant communication with the Team Leader to enable effective management of workflow and service agreements.
  • Identify and resolve problems before they impact us, our partners, or customers.
Requirements:
  • Working rights in Australia.
  • 2-3 years of relevant work experience.
  • Show concern and be genuine in all client interactions.
  • Experience in banking/vendor finance/leasing in Client Services areas preferred.
  • Understanding of documentation, lease products, credit risks, and compliance policies.
  • Good time management with ability to manage conflicting demands and meet deadlines.
  • Exceptional communication skills (written & verbal).
  • Strong attention to detail.
  • Intermediate to advanced skills on Microsoft suite and collaboration tools.
What We Offer:
  • Two working days per year volunteering for a local charity.
  • Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
  • Flexible hours with possibility to work from home.
  • Career development opportunities: online learning, member development programs.

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