Key Player in Customer Experience

4 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $70,000

Delivering top-notch customer service requires a unique blend of skills and qualities.

• You will be the primary point of contact for clients, managing incoming calls and cases with professionalism and poise. Your exceptional communication skills will ensure that you understand client needs and concerns, and provide solutions that meet their expectations.

• To excel in this role, you will need to possess strong problem-solving abilities, think critically, and remain calm under pressure. Your ninja-level listening skills will enable you to capture relevant information, and your ability to communicate effectively will facilitate seamless collaboration with internal stakeholders.

• In addition to delivering outstanding customer service, you will maintain the integrity of CRM data, ensuring that all relevant and clear information is captured. This includes using tools like Salesforce and ServiceNow to track interactions, resolve issues, and analyze trends.

• A key aspect of this role is collaboration and teamwork. You will work closely with business stakeholders, second-level support teams, and other departments to drive customer-focused outcomes during incidents. Your ability to build and maintain productive relationships is crucial to success in this position.

• To succeed in this role, you will need to have:

  • Trading/Capital Markets knowledge or interest
  • Front-line contact centre experience
  • A strong customer experience ethos
  • Maintained productive relationships with business & second level support team stakeholders
  • Handled customer complaints in accordance with a feedback framework
  • Exposed to CRM (Customer Relationship Management) platforms
  • Contributed to process improvements driving better team & customer outcomes
  • Been a key team player

• What's in it for you?

• Salary $70K + bonus

• CBD location & WFH

• Work for a financial powerhouse

  • Key Player in Customer Experience

    5 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $48,800 - $72,459

    Our mission is to provide uncomplicated and authentic financial services that enhance the lives of our members and communities. We are seeking an experienced professional to fill a permanent part-time Customer Service Representative position at one of our locations.Main ResponsibilitiesWe engage with customers via multiple channels, including face-to-face,...

  • Key Player In Customer Success

    1 week ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $90,000 - $120,000

    Customer Success ManagerA key player in our customers' success, this role involves forging strong relationships and providing expert guidance to help them achieve their objectives.The ideal candidate will be a trusted advisor, serving as a named resource and partner for our customer organizations. They will work closely with clients to understand their needs...

  • Key Player in Customer Experience

    6 days ago

    Sydney, New South Wales, Australia beBeeActivation Full time $125,000

    Customer Activation Role OverviewThis position involves collaborating with a premium brand within an innovative, team-driven company environment focused on results.The ideal candidate will have experience in trade marketing briefing, KPI evaluation, and point-of-sale production.The customer activation specialist will work closely with the Customer Excellence...

  • Key Player in Customer Experience Management

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    Job Title: Customer Success Manager Job Overview We empower teams and individuals to reach their full potential. Our platform combines artificial intelligence, motivational science, and thoughtful design. Key Responsibilities Lead and grow the customer success team across community support, onboarding, billing, renewals, and program management.Champion the...

  • Key Player in Operational Excellence

    5 hours ago

    Sydney, New South Wales, Australia beBeeLeader Full time $60,000 - $88,000

    Job Title: Key Player in Operational ExcellenceWe're expanding rapidly, and we need a proactive professional to join our team. As a key player in operational excellence, you'll embody the company's mission and values every step of the way.Your responsibilities will include energising the team and maintaining seamless operations, while creating exceptional...

  • Key Player in Beverage Service

    4 minutes ago

    Sydney, New South Wales, Australia beBeeCustomeroriented Full time $31,120 - $37,440

    Job OpportunityWe are seeking a skilled professional to join our team as a Key Player in Beverage Service.Key Responsibilities:Prepare and serve high-quality beverages to customers, maintaining a high level of presentation and service excellence.Provide exceptional customer service and engage with regulars, fostering a positive and welcoming...

  • Key Player in Finance Operations

    7 days ago

    Sydney, New South Wales, Australia beBeeFinance Full time $90,000 - $110,000

    As a key player in finance operations, you will be instrumental in driving business growth and success.We are passionate about empowering our customers to achieve their goals while fostering an inclusive work culture that values equality and diversity.Main ResponsibilitiesDeliver efficient operational support across all business streams relating to finance...

  • Key Player in Customer Success

    6 days ago

    Sydney, New South Wales, Australia beBeeSupply Full time $120,000 - $180,000

    Customer Supply Chain Manager Job DescriptionWe are seeking an experienced professional to join our team in Sydney. In this role, you will be responsible for managing customer collaboration and joint value creation agenda for your market or set of customers.Your key responsibilities will include:Driving Effective Cross-Functional Communication: among...

  • A Key Player in Data Management

    6 days ago

    Sydney, New South Wales, Australia beBeeData Full time $100,000 - $130,000

    Job TitleSenior AnalystA key player in ensuring data quality, integrity and governance across the organisation. This role fosters collaboration with stakeholders to drive best practices in data management and compliance.

  • Key Player in Retail Team

    1 week ago

    Sydney, New South Wales, Australia beBeeBeauty Full time $60,000 - $90,000

    Experience the thrill of being a key player in our retail team as a Senior Beauty Advisor. In this exciting role, you will have the opportunity to develop and utilize your skills in a fast-paced environment, working closely with the management team to drive sales and consistently raise the performance and capability of your team through coaching and...