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Administrative Field Coordinator

2 weeks ago

Adelaide, South Australia beBeeFieldService Full time $60,000 - $90,000
Job Title

A Service Coordinator is a critical role that requires strong administrative and communication skills. The ideal candidate will be responsible for organising regular field service activities, ensuring timely visits by service technicians, and managing installations and jobs within set time frames.

  • Organise field service activities to ensure efficient use of resources.
  • E nsure that service technician visits are loaded within specified timeframes to maintain high levels of customer satisfaction.
  • Manage installations and jobs to meet divisional time frames and objectives.
  • Respond promptly to customer enquiries and arrange non-routine service calls as needed.
  • Process paperwork and administrative tasks related to service activities efficiently.
  • Provide regular reports to management on service performance, customer history, technician productivity, and retention metrics.
Key Skills and Qualifications
  • Excellent phone etiquette and communication skills.
  • Strong written and verbal communication skills with the ability to give clear instructions.
  • Proficiency in computer applications and software used in the role.
  • Ability to collaborate effectively with team members and stakeholders.
  • Strong time management and organisational skills to prioritise tasks and meet deadlines.