Island Adventure Team Leader

4 days ago

Hayman Island, Australia beBeeIsland Full time $59,959 - $70,455
Job Title: Island Adventure Team Leader

About the role

We are seeking a dynamic and experienced team leader to join our team in a full-time ongoing position.

As a team leader at our island resort, you will be part of a vibrant team delivering unforgettable experiences through a range of land-based and non-motorised water activities. From setting up beachfront operations each day to leading guided nature walks, kayak tours, and snorkel lessons, your role is all about creating safe, engaging, and memorable moments for our guests. You will combine your passion for the outdoors with a high regard for safety and service, ensuring all activities are conducted professionally and in line with resort standards.

Key Responsibilities:

  • Take and manage bookings, up-selling opportunities and help improve guest stays.
  • Report on the daily operation of guest activities and guest feedback.
  • Instruct guests on the safe and proper use of equipment such as sea kayaks and stand-up paddleboards, ensuring compliance with safety standards.
  • Ensure equipment is mechanically sound, and staff is up to date and relevant training completed. Report any equipment maintenance or repair requirements to the Assistant Manager.
  • Provide accurate and engaging information about the island's natural environment, including local flora and fauna.
  • Ensure all recreation equipment and facilities, including the Recreation Centre, are clean, well-presented, and free from defects.
  • Assist with tour check-ins, including completion of waivers, safety briefings, and issuing invoices.
  • Actively promote and cross-sell resort activities to enhance guest experiences.
  • Follow all emergency, safety, and navigation protocols in line with Marine Board of Queensland and NSCV guidelines.

You are a confident and energetic individual with a passion for outdoor activities and guest engagement. You prioritise safety and wellbeing in every interaction and may need to obtain appropriate CPR and First Aid certificates. Your knowledge with non-motorised water sports vehicles and land-based leisure activities equips you to guide and instruct guests with professionalism and enthusiasm, ensuring every moment is both enjoyable and safe. Friendly, approachable, and adaptable, you thrive in an active environment where your knowledge and positive attitude help create memorable island adventures.

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