Software Systems Troubleshooter

7 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
Job Opportunity

We are seeking a skilled Software Technical Support Engineer to join our team in Macquarie Park, NSW. The successful candidate will be responsible for providing technical support and troubleshooting services to customers across Australia and New Zealand.

About the Role

This is a hybrid role that involves working 3 days in office and remotely. As a Software Technical Support Engineer, you will be part of our Customer Success division and will be responsible for ensuring continued smooth operations for our customers. You will troubleshoot and diagnose faults across SCADA verticals and products we support, including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.

Key Responsibilities
  1. Owning, investigating and resolving complex software issues, proposing workarounds for customers
  2. Accurate and timely documentation of activities and findings in the case management system
  3. Contributing to digital self-help materials and building a robust internal knowledge sharing platform
  4. Collaborating with colleagues in other support centres and departments
  5. Focusing on customer experience, maintaining regular and empathetic communication while delivering technical resolutions
  6. Learning continuously and actively contributing to the team and customers
Requirements
  • 2-4 years of experience in Application Support within an ASX Top 100 business, supporting mainstream software applications and a range of customers
  • Tertiary qualification in Engineering or Computer Science and a working understanding of software and automation hardware communications and setup
  • Experience with AVEVA System Platform and Plant SCADA or GeoSCADA is advantageous
  • Understanding of Windows operating systems, networking concepts and security
  • Knowledge of Windows diagnostic tools and commands
  • Experience with integrating hardware and software
  • Quick thinking, self-motivation and proactive action to maintain customer satisfaction
Benefits

This role offers a unique opportunity to work with a leading global specialist in energy management and automation. Our company is dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our mission is to be the trusted partner in Sustainability and Efficiency.

This role provides a challenging and rewarding career opportunity for individuals who are passionate about technology and customer service. If you are looking for a new challenge and want to be part of a dynamic team, please apply now.

  • Expert Software Troubleshooter

    3 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

    System Support Specialist Job Overview">We are seeking a skilled System Support Specialist to provide technical assistance and resolve complex software issues.">Key Responsibilities:">Resolve software issues through troubleshooting and collaborative efforts with other teams">Document activities and findings in the case management system for accurate...

  • Expert Software Troubleshooter

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

    Job OverviewThis role involves working as a Software Technical Support Engineer for our Pacific Zone. The position is based in Macquarie Park NSW and requires regular communication with customers to deliver technical resolutions.The successful candidate will work closely with the Customer Success division, Pacific (Zone) and be responsible for owning,...

  • Software Solutions Troubleshooter

    6 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $98,765 - $123,456

    Job Title: Technical Support Specialist">This role requires a skilled professional to work with customers and resolve complex software issues. The ideal candidate will have experience in application support, software architecture, and unit testing.">About the Opportunity:Owning, investigating, and resolving complex software issues, proposing workarounds for...

  • Senior Software Troubleshooter

    6 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

    Software Technical Support RoleThis position is with a leading energy management and automation specialist. The company supplies customers with safe, reliable, and sustainable energy solutions.The team provides support to customers in the Industrial Automation business in Australia and New Zealand. This involves ensuring continued smooth operations for...

  • IT Support and Troubleshooting Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

    IT Support and Troubleshooting ProfessionalWe are seeking a skilled IT support and troubleshooting professional to join our team. This role will involve providing technical assistance and resolving complex IT issues for clients.Key Responsibilities:Deliver exceptional IT support services to clients, including troubleshooting and problem-solvingCollaborate...

  • Software Developer

    2 days ago

    Sydney, New South Wales, Australia Software Integrators Full time $70,000 - $120,000 per year

    Full-stack Developer (Mid-level) | Go, C and CloudLocation:Sydney or Melbourne, AustraliaType:Full-time | PermanentCompany:Software Integrators Pty LtdAbout UsSoftware Integrators (SI) has been at the forefront of custom software development for the transport and logistics sector for nearly four decades. From courier management platforms and route...

  • Software Systems Integrator

    3 days ago

    Sydney, New South Wales, Australia beBeeSystemIntegration Full time $120,000 - $160,000

    Job DescriptionThe Software Integration Engineer plays a vital role in our naval combat systems group, responsible for configuring, implementing, testing and maintaining software across diverse environments.This includes:LINUX-BASED SYSTEMS NETWORK SWITCHESVIRTUAL MACHINESCONTAINERISED APPLICATIONSKey Responsibilities Include:Developing a broad understanding...

  • Software Developer

    10 hours ago

    Sydney, New South Wales, Australia Software Integrators Full time

    Direct message the job poster from Software IntegratorsFull-stack Developer (Mid-level) | Go, C and CloudLocation: Sydney or Melbourne, AustraliaType: Full-time | PermanentCompany: Software Integrators Pty LtdAbout UsSoftware Integrators (SI) has been at the forefront of custom software development for the transport and logistics sector for nearly four...

  • Software Developer

    15 hours ago

    Sydney, New South Wales, Australia Software Integrators Full time

    Direct message the job poster from Software IntegratorsFull-stack Developer (Mid-level) | Go, C and CloudLocation: Sydney or Melbourne, AustraliaType: Full-time | PermanentCompany: Software Integrators Pty LtdAbout UsSoftware Integrators (SI) has been at the forefront of custom software development for the transport and logistics sector for nearly four...

  • Software Systems Professional

    10 hours ago

    Sydney, New South Wales, Australia beBeeSystemManager Full time $100,000 - $120,000

    About the Role We are seeking an experienced IT professional to manage our software systems and drive continuous improvement. Main Responsibilities Maintain and support all software systems, including Microsoft 365, SharePoint, Salesforce, and Xero. Troubleshoot and resolve software-related issues using Power Automate and Azure functions. Develop custom...