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Expert Software Troubleshooter

3 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
Job Overview

This role involves working as a Software Technical Support Engineer for our Pacific Zone. The position is based in Macquarie Park NSW and requires regular communication with customers to deliver technical resolutions.

The successful candidate will work closely with the Customer Success division, Pacific (Zone) and be responsible for owning, investigating and resolving complex software issues, proposing workarounds for customers.

Main Responsibilities
  • Owning and resolving complex software issues.
  • Investigating and diagnosing faults across SCADA verticals and products.
  • Collaborating with colleagues in other support centres and departments.
  • Focusing on customer experience while delivering technical resolutions.
About You/Qualifications

To succeed in this role, you should demonstrate 2-4 years of experience in Application Support within an ASX Top 100 business, supporting mainstream software applications and a range of customers.

Key skills and experience include:

  • Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA.
  • Understanding of Windows operating systems, networking concepts and security.
  • Knowledge of Windows OS tools and commands for diagnosing and troubleshooting software.