Software Solutions Troubleshooter

6 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $98,765 - $123,456

Job Title: Technical Support Specialist

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This role requires a skilled professional to work with customers and resolve complex software issues. The ideal candidate will have experience in application support, software architecture, and unit testing.

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About the Opportunity:

  • Owning, investigating, and resolving complex software issues, proposing workarounds for customers.
  • Accurate and timely documentation of activities and findings in case management systems.
  • Contribution to digital self-help materials promoting faster problem resolution for customers while building a robust internal knowledge sharing platform.
  • Collaboration with colleagues in other support centers and departments.
  • Focusing on customer experience, contributing to successful interactions.
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About You:

  • At least 2-4 years of experience in Application Support within a top business (supporting mainstream software applications and an array of customers).
  • Proficiency working with and understanding software architecture, software unit testing, and other aspects of the Software Development Life Cycle.
  • Tertiary qualification in Engineering or Computer Science and complemented by a working understanding of software and automation hardware communications and setup.
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Key Skills and Experience:

  • Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous.
  • Ability to demonstrate understanding of Windows operating system, networking concepts, and security.
  • Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software.
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Schneider Electric Values:

  • We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.
  • We invent technologies that transform the places where we live, work, and play.
  • Our technologies ensure that life is on everywhere, for everyone at every moment.
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Benefits:

  • Hybrid role (3 days in office) located at our SMART office, Macquarie Park.

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