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Customer Facing Technical Solutions Specialist
3 weeks ago
We are seeking a seasoned professional to join our team as an Implementation Consultant. As a key member of our Professional Services organization, you will play a vital role in guiding Enterprise customers on technical and configuration methodologies to align with their security, permissions, and scalability requirements.
In this role, you will lead customer discovery sessions to identify organizational and technical requirements during onboarding, deliver customer account migrations, and recommend product solutions that enable our customers to meet their business objectives. You will serve as a meaningful link between the Customer Success and Sales teams and our technical organization, as well as a key partner to our Sales, Support, and Operations teams in shaping how our enterprise customer experience evolves with the customers' needs.
Key Responsibilities- Lead discovery to identify organizational and technical requirements, then architect and demonstrate solutions that showcase the business value
- Run technical migrations and deployment for Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on the Administrative configuration
- Facilitate customer facing workshops and develop a migration deployment plan
- Ensure customer engagement projects are delivered on time and completed according to plan
- You will work to resolve issues and risks in a multi-functional and collaborative way
- Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
- 3+ year experience in a customer-facing role, preferably in customer success, implementation, onboarding, or service delivery
- Experience working with or strong knowledge of identity providers (Active Directory, Azure, Okta)
- Knowledge of how enterprise security solutions (SAML/SSO, DLP, SIEM) benefit a business
- You have excellent communication skills, both with customers and within an organization
- You're naturally curious, love learning new things, and are proactive in sharing knowledge with others
- Empathy for customer anxiety and experience in helping customers deal with change management within their organization
- Competitive equity package
- Private health insurance program
- Salary continuance insurance and Life insurance coverage
- Free lunches on in-hub days with fully stocked snacks and drinks
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
Our visual workspace enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. We serve more than 90M users worldwide, including 99% of the Fortune 100. Our company has over 1,600 employees in 12 hubs around the world.
We strive to create and foster an environment of belonging and collaboration across cultural differences. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse us, cultivate a sense of belonging for future and current employees around the world, and foster an environment where everyone can collaborate and embrace differences.
