Client Delivery Consultant
1 month ago
We are seeking a highly skilled Client Service Delivery Consultant to join our team at Nasdaq. As a Client Service Delivery Consultant, you will be responsible for working directly with customers to gather, scope, and understand business requirements, and steer them towards Calypso's best practice solutions.
Key Responsibilities- Work directly with customers to gather, scope, and understand business requirements.
- Configure and test the system to ensure it meets the business requirements.
- Follow up with the Client's end users to validate the solution delivered, achieve signoff, and continue to move the system toward launch.
- Identify and raise approved core product gaps, and follow up through Calypso's internal process until delivery.
- Work in conjunction with the Calypso or Client Project Manager to set and handle customer expectations around project timelines.
- Handle issues and supervise timeline of deliverables, and proactively keep the Client and/or Calypso Project Manager informed of progress.
- Responsible for training users on basic use of the system, new functionality, etc.
- Work on internal projects (enhancements to out of the box solution, internal tools, etc.) when not assigned to a Client project.
- 5 to 10 years of experience in systems or business analysis and system design within the capital markets industry.
- Experience in the implementation and support of a Back Office system within a Bank, Hedge Fund or Asset Manager.
- Strong knowledge and functional experience in any of the following asset classes: Foreign Exchange and Money Market, Fixed Income, Interest Rate Derivatives, FX Derivatives, Credit Derivatives, Equities and Equity Derivatives, Commodities and Commodity Derivatives.
- Detailed hands-on knowledge about industry-standard back office processing functional areas, including settlements (SWIFT, ACH, FedWire), documentation (confirmation, advices, reset advices, etc.) and accounting (general ledger, PnL accounting, etc.).
- Experience writing functional and business specifications with proficiency to map conceptual financial and business elements to practical system capabilities.
- A strong demonstrable record of customer service.
- Excellent interpersonal skills.
- Strong time management skills.
- Skills to influence decision makers.
- Strong and proven problem solving/analytical skills.
- Willingness to travel frequently (up to 75%), as required.
Nasdaq is a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
We are committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.
We offer a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship, and more.
We are an equal opportunity employer and welcome applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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