Senior Client Delivery Consultant, Calypso, FinTech Expert

1 month ago


Inner West Council, Australia Nasdaq Full time

About the Role

Nasdaq is seeking a highly skilled Client Service Delivery Consultant to join our team in a customer-facing role. As a key member of our delivery team, you will work closely with clients to gather, scope, and understand business requirements, and steer them towards Calypso's best practice solutions.

Key Responsibilities

  • Work directly with customers to gather, scope, and understand business requirements.
  • Configure and test the system to ensure it meets business requirements.
  • Follow up with clients' end-users to validate the solution delivered and achieve signoff.
  • Identify and raise approved core product gaps and follow up through Calypso's internal process until delivery.
  • Work in conjunction with the Calypso or Client Project Manager to set and handle customer expectations around project timelines.
  • Handle issues and supervise the timeline of deliverables, and proactively keep the Client and/or Calypso Project Manager informed of progress.

Requirements

  • 5-10 years of experience in systems or business analysis and system design within the capital markets industry.
  • Experience in the implementation and support of a Back Office system within a Bank, Hedge Fund, or Asset Manager.
  • Strong knowledge and functional experience in any of the following asset classes: Foreign Exchange and Money Market, Fixed Income, Interest Rate Derivatives, FX Derivatives, Credit Derivatives, Equities, and Equity Derivatives.
  • Detailed hands-on knowledge about industry-standard back office processing functional areas, including settlements, documentation, and accounting.
  • Experience writing functional and business specifications with proficiency to map conceptual financial and business elements to practical system capabilities.
  • A strong demonstrable record of customer service, with the ability to convey plans, issues, and concerns to clients and team members in clear, logical, and concise manner.

What We Offer

Nasdaq offers a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship, and more.

Why Nasdaq

At Nasdaq, we're committed to building a more diverse and inclusive workforce. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

How to Apply

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon.



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