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Senior Project Manager, Customer Delivery, Calypso

2 months ago


Inner West Council, Australia Nasdaq Full time

About Nasdaq

Nasdaq is a global technology leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Our Mission

We are dedicated to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

Customer Success

Customer Success is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the customer experience in how they consume Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.

Job Summary

We are seeking a Senior Project Manager to lead our system upgrades and implementations as part of the Customer Delivery team. The successful candidate will be responsible for managing multiple projects simultaneously, ensuring timely delivery, and maintaining high-quality standards.

Key Responsibilities

  • Track the progress of implementation to meet deliverables and the system go-live date
  • Develop and maintain Project Plan
  • Identify and set appropriate Project Controls
  • Day-to-day management and leadership of the project and the project team. Manage effective transition between project phases.
  • Manage and communicate issues to the customer and internal project teams
  • Work directly with customers to review business/functional/technical requirements, ensuring high-quality delivery of any configuration and/or custom code
  • Coordinate the deliverable of core product enhancements with the PM, Engineering & QA departments to ensure that they fit into the project timelines
  • Monitor and control the overall profitability of various project types (T&M, Fixed Price, Hybrid) to ensure baseline targets are kept or managed accordingly with the regional Customer Delivery Director
  • Work with Sales and the Customer Delivery Director to prepare estimates and project plans for new opportunities
  • Adept our Delivery Framework and tools on all projects and deliver
  • Management of the internal and external resources involved in the project

Requirements

  • Minimum 8 years of PM experience in the delivery of projects in an onsite/offshore model to Capital Market clients and Resource Management Experience
  • Ability to scope and convey plans, issues, and concerns to clients and team members in a clear, logical, and concise manner
  • Experience working in systems or business analysis and system design within the capital markets industry
  • Experience in the implementation and support of a Front or Back office system within a Bank, Hedge fund, or Asset Manager
  • A strong demonstrable record of customer service and the ability to manage a multi-location team and deliver projects
  • Must be customer-driven and capable to work within a collaborative team environment focused on providing a high quality of service to the customer
  • Willingness and ability to travel as our implementations take place on our client sites
  • Project Management Certification, including PMP and Agile, is preferred and considered a differentiator