Senior Project Manager, Customer Delivery, Nasdaq

4 weeks ago

Inner West Council, Australia Nasdaq Full time
Why Nasdaq

Nasdaq is a global leader in technology and innovation, committed to breaking down barriers to inclusive prosperity. We believe that technology should empower people to work together more productively and effectively, and we're dedicated to creating a more diverse and inclusive workforce.

What We Offer

Our Customer Success division is a key part of Nasdaq's growth and success, and we're seeking a Senior Project Manager to lead our system upgrades and implementations in the APAC region. As a member of our team, you'll have the opportunity to work with a global client base, drive customer adoption and retention, and contribute to the net growth of our business.

Key Responsibilities
  • Track the progress of implementation to meet deliverables and the system go-live date
  • Develop and maintain Project Plan
  • Identify and set appropriate Project Controls
  • Day-to-day management and leadership of the project and the project team. Manage effective transition between project phases.
  • Manage and communicate issues to the customer and internal project teams
  • Work directly with customers to review business/functional/technical requirements, ensuring high-quality delivery of any configuration and/or custom code
  • Coordinate the deliverable of core product enhancements with the PM, Engineering & QA departments to ensure that they fit into the project timelines
  • Monitor and control the overall profitability of various project types (T&M, Fixed Price, Hybrid) to ensure baseline targets are kept or managed accordingly with the regional Customer Delivery Director
  • Work with Sales and the Customer Delivery Director to prepare estimates and project plans for new opportunities
  • A adopt our Delivery Framework and tools on all projects and deliver
  • Management of the internal and external resources involved in the project
Requirements
  • Minimum 8 years of PM experience in the delivery of projects in an onsite/offshore model to Capital Market clients and Resource Management Experience
  • Ability to scope and convey plans, issues, and concerns to clients and team members in a clear, logical, and concise manner
  • Experience working in systems or business analysis and system design within the capital markets industry
  • Experience in the implementation and support of a Front or Back office system within a Bank, Hedge fund, or Asset Manager
  • A strong demonstrable record of customer service and the ability to manage a multi-location team and deliver projects
  • Must be customer-driven and capable to work within a collaborative team environment focused on providing a high quality of service to the customer
  • Willingsness and ability to travel as our implementations take place on our client sites
  • Project Management Certification, including PMP and Agile, is preferred and considered a differentiator

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