Customer Service Coordinator
4 weeks ago
RSM Australia fosters a culture of collaboration, empowerment, and growth. As a leading professional services firm, we connect our employees to a global network of resources and invest in their future.
We value the meaningful work that our team members do and encourage them to be part of our success. Our Receptionist will play a vital role in supporting the office with administration tasks.
Key Responsibilities:
- Ensure all phone calls are answered professionally, adhering to our firm's practice and policy
- Accurately transfer phone calls throughout the office
- Take and deliver messages within the office
- Maintain a welcoming environment for visitors
- Email phone messages in a timely and professional manner
- Ensure the reception area, meeting rooms, and kitchen are kept tidy
- Maintain bookings for meeting rooms and resources
- Order catering for meetings from suppliers
- Organize couriers as requested
- Sort incoming and outgoing mail
- Issue visitor passes
- Update document lists
- Maintain stock levels
- Assist in meeting management
- Provide general administrative support as required
- Adhere to our firm's policies, procedures, and guidelines
- Evaluate work processes to ensure a safe and healthy environment
- Perform other duties as assigned
Essential Skills and Qualifications:
- Year 12 completion or equivalent
- Strong attention to detail
- Excellent written and verbal communication skills
- Able to work collaboratively as part of a team
- Flexibility to work varied hours
- Professional presentation at all times
Salary: The estimated annual salary for this position is around $55,000-$65,000 AUD, depending on location and experience. We offer a competitive compensation package that reflects the skills and qualifications of our candidates.
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