Customer Service Ambassador

2 weeks ago


Toowoomba City, Australia People's Choice Full time

About the Role

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At People's Choice, we're on a mission to provide exceptional customer experiences. As our Member Experience Officer, you'll be the face of our business for our valued members and play a vital role in delivering consistently high-quality service.

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We're seeking part-time team members (consisting of 66.5 hours per fortnight) based at our Heritage Bank branch in The Range. Your roster will include Monday to Thursday from 9:15 am to 4:15 pm and Friday from 8:30 am to 4:15 pm.

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To meet training requirements, the successful candidate will initially work full-time (38 hours per week, Monday to Friday) for the first six weeks.

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We take immense pride in giving our members the best experience possible – consistently across everything we do. Our commitment to putting 'People First' starts with our team members, who value making a difference every day for our members, community, and the planet.

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Your Key Responsibilities

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  • Assist members with transactional needs and enquiries">
  • Engage in needs-based conversations to find the right solutions for our members">
  • Build relationships to help members achieve their long-term financial goals">
  • Educate members on how to utilise digital and mobile banking tools">
  • Collaborate with your team to achieve strategic goals">
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About You

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We're looking for confident communicators with a genuine passion for helping people. Previous experience in customer service and banking is highly regarded, but not essential. If you're driven by achieving positive customer outcomes and are digitally savvy, we'd love to hear from you.

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Why Work with Us?

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At People's Choice, we're committed to creating an outstanding working environment where you feel supported, can continue to develop, and are proud advocates of our members and business.

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We offer a range of attractive benefits, including career development opportunities, discounts on financial products and services, and a peer-driven recognition program that celebrates the work of our people.

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Avoiding Burnout and Supporting Success

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We believe the little extras can make a big difference in supporting your success. That's why we offer paid parental leave, special leave provisions, employee banking benefits, discounted insurances, and access to wellness initiatives for you and your immediate family members.

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Next Steps

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If you're excited about this opportunity, please submit your application, including an up-to-date CV and cover letter. We look forward to hearing from you

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As a valued member of our team, you'll be joining a diverse and inclusive workforce that prioritises equality and supports everyone's participation in our selection process.



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