Senior Aged Care Coordinator

7 days ago


Townsville, Queensland, Australia Just Better Care Full time

About Just Better Care:

Just Better Care is a leading provider of in-home aged care and disability support services across Australia. With over 15 years of experience, we are dedicated to empowering individuals to maintain their independence and stay connected with their communities.

Our team is composed of compassionate and skilled professionals who are committed to delivering exceptional care.

Position Overview:

The Aged Care Coordinator plays a crucial role in the operational success of our services. This full-time position requires office-based work, five days a week. The coordinator is tasked with overseeing the effective delivery of services through a dedicated team of Community Support Professionals.

Responsibilities include collaborating with case managers and clients to ensure that services align with the assessed needs of clients and the availability of support staff. The primary focus is to ensure high-quality operational services while adhering to compliance and procedural standards.

Key Responsibilities:

  • Developing and managing service schedules for clients, including planning, confirmations, and handling cancellations or short-notice placements.
  • Preparing and sending service schedules to Community Support Professionals.
  • Coordinating replacement staff for both planned and unplanned absences.
  • Providing guidance, supervision, and support to Community Support Professionals to ensure quality care delivery.
  • Monitoring the execution of personalized care plans for clients.
  • Ensuring accurate allocation of Community Support Professionals in line with service schedules for timely processing of timesheet data.
  • Maintaining and updating information in company systems.
  • Upholding the standards for delivering quality in-home care and support services.

Ideal Candidate Profile:

  • Empathetic, kind, and approachable.
  • Proven strong verbal and written communication skills, with proficiency in the Microsoft Office Suite.


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