Level 1/2 Desktop Support Specialist

1 week ago

Perth, Western Australia beBeeSupport Full time $90,000 - $120,000

Desired skills include Level 1/2 Desktop Support experience, Face to face and remote support experience.

We are seeking a professional who has strong operating systems - Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive knowledge and is familiar with mobility or MS Intune.

Bonus points for those who have experience with Apple iOS and Android OS.

Job Description

This Corporate Office based Desktop Support Role provides in person face-to-face and remote support to users at a resource company.

You will be logging and creating Interactions, Incidents and Service Requests, tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams.

The role also involves managing Incidents and Service Requests through to closure, installing, configuring and supporting end-user equipment and devices.

Additionally, you will manage hardware failures and co-ordinate with Hardware Service Provider for replacement parts and warranty repairs.

Required Skills and Qualifications
  • Strong Level 1/2 Desktop Support experience
  • Face to face and remote support experience
  • Strong operating systems - Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive knowledge
  • Familiarity with mobility or MS Intune
  • Bonus points for experience with Apple iOS and Android OS
Benefits

This job offers a great opportunity to work for a mining client. You will be part of a supportive and collaborative team.

What You'll Need To Succeed

This role requires a level head, technical expertise and excellent communication skills.

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