Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia Stockland Full time

We are seeking a highly skilled and experienced Customer Service Representative to join our Centre Management Office at Merrylands Shopping Centre.

About the Role:

This is a busy and varied role that requires a high level of administration and customer service skills. As a Customer Service Representative, you will be the first point of contact for the Centre management office and will be responsible for managing initial phone calls and actions accordingly.

About You:

  • You will have solid frontline reception or administration experience with a strong customer service focus.
  • You will have attention to detail and a proactive approach to your work, with the ability to multi-task and prioritise.
  • You will be competent in using the Microsoft Office suite, including Outlook and Word, and must be proficient in using Excel.
  • You will have experience using record management systems and be comfortable learning and picking up new software packages.
  • You will have interpersonal and communication skills and be able to work as part of a team or autonomously.
  • You will be able to use your initiative and maintain confidentiality as required.

The Stockland Proposition:

At Stockland, we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds, and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being, and financial services products.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

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