Client Experience Specialist

4 weeks ago


Melbourne, Victoria, Australia FNZ Group Full time

As a Client Experience Associate at FNZ, you will play a pivotal role as the primary point of contact for valued clients, encompassing a wide range of client interactions, including inbound and outbound phone calls, as well as written communication related to products and services.

Key Responsibilities:

  • Provide exceptional client service, resolving queries, and delivering information in an efficient manner.
  • Respond to incoming omnichannel communication, ensuring timely and effective responses.
  • Collaborate with business units to achieve client satisfaction and meet service level agreements.
  • Ensure all queries and requests are actioned to a set standard of service levels, adhering to KPI and SLA framework.

Requirements:

  • Minimum 2 years' experience required.
  • Strong attention to detail, good organizational skills, and excellent communication skills.
  • Natural curiosity, adaptability to change, and ability to meet KPIs and maintain high-quality performance metrics.

What's in it for you?

  • A competitive salary and excellent benefits, including comprehensive health insurance, life insurance, and additional annual leave days.
  • Opportunities for career growth and development within a rapidly growing, global business.


  • Melbourne, Victoria, Australia Client Full time

    At Wavemaker, we believe in positively provoking growth for our clients and our people. As a key point of contact, you will be responsible for driving successful client relationships and developing strong communication recommendations across all channels.The role of the Senior Client Growth Specialist requires proven capability in managing others and...

  • Senior Client Lead

    11 hours ago


    Melbourne, Victoria, Australia Client Full time

    Company OverviewAt Wavemaker, we foster a culture of Positive Provocation, driving innovative solutions for our clients and creating a better way to grow. With over 250 talented individuals across six offices in Australia and New Zealand, we're part of the largest media buying alliance and marketing communications group in the world.We pride ourselves on our...

  • Client Growth Manager

    2 weeks ago


    Melbourne, Victoria, Australia Client Full time

    Grow Your Career with WavemakerWe are a forward-thinking media agency that's part of the GroupM and WPP network, ranked #1 in the world. Our team is passionate about positively provoking growth for our clients, people, and partners.In Australia and New Zealand, we have over 250 professionals working across six offices. We're proud of our diverse culture and...


  • Melbourne, Victoria, Australia Client Full time

    About UsWe are Wavemaker, a media and marketing agency dedicated to positively provoking growth for our clients. With over 250 people across six offices in Australia and New Zealand, we offer a vibrant and diverse work environment that promotes inclusivity and provides equitable opportunities to all.Salary RangeThe estimated salary for this role is...


  • Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About Us We're a community-focused bank that offers our customers every opportunity to achieve their financial goals. Our unique philosophy sets us apart from the rest, and we're looking for talented individuals like you to help us deliver exceptional service. About The Role The Customer Service Officer will be the face of our branch, working closely with...


  • Melbourne, Victoria, Australia Client Full time

    About the RoleWe are seeking a highly skilled Executive Media Strategist to join our team at Wavemaker. As a key point of contact for our clients, you will be responsible for developing strong communication recommendations across all channels and driving successful client relationships.Job DescriptionThe role of the Executive Media Strategist involves being...

  • Media Director

    2 weeks ago


    Melbourne, Victoria, Australia Client Full time

    At Wavemaker, we're dedicated to fostering a culture of Positive Provocation, where innovation and creativity drive business growth. As a Client Director, you'll be at the forefront of this mission, leading a team to deliver exceptional results for our clients.We believe in empowering our people to make a lasting impact, and we're committed to creating an...


  • Melbourne, Victoria, Australia Client Full time

    Wavemaker is a leading media agency that helps brands grow through Positive Provocation.We're seeking an experienced Executive Media Consultant to join our team in Australia and New Zealand. As a key member of our Client Director team, you will be responsible for driving successful client relationships and delivering results-driven campaigns.This role...


  • Melbourne, Victoria, Australia Gucci Full time

    About the RoleWe are seeking a full-time Luxury Client Experience Specialist to join our dynamic team in Melbourne. As a key member of our Atelier, you will be responsible for delivering exceptional client experiences and driving sales growth.Your Key ResponsibilitiesClient Engagement: Build long-term relationships with clients, understanding their needs and...


  • Melbourne, Victoria, Australia Burberry Limited Full time

    About the Role:Burberry Limited is seeking a talented Luxury Client Experience Specialist to join our team in Melbourne. As a key member of our sales team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key Responsibilities:Meet and exceed individual sales targets and KPIs, providing a...


  • Melbourne, Victoria, Australia VMCH Full time

    About the RoleWe are seeking an experienced and compassionate Senior Client Experience Specialist to join our team at VMCH.Key Responsibilities:Act as the primary point of contact for existing and prospective consumers, delivering a seamless client experience.Provide information and advice on VMCH service offerings, empowering clients to manage their care...


  • Melbourne, Victoria, Australia White & Case Full time

    About White & CaseWhite & Case is a global law firm with a presence in key markets worldwide. Our extensive experience, cross-border integration, and depth of local, US, and English-qualified lawyers enable our clients to navigate complex legal issues with confidence.We have a longstanding office in Australia, with a team of 34 partners and over 100 lawyers...


  • Melbourne, Victoria, Australia White & Case Full time

    About White & CaseWe are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration, and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.Since our arrival in Australia in 2016, our Australian practice has...

  • Beauty Specialist

    1 week ago


    Melbourne, Victoria, Australia David Jones Full time

    Job SummaryWe are seeking a highly skilled Beauty Specialist to join our team as a Client Experience Expert. In this role, you will be responsible for delivering exceptional customer service and providing personalized beauty solutions to our clients.About UsDavid Jones is Australia's original influencer in fashion and lifestyle, with a rich history dating...


  • Melbourne, Victoria, Australia Miller Leith Full time

    About the RoleThe ideal candidate will be a fashion aficionado with a keen eye for style and a passion for delivering exceptional customer experiences.As a Client Advisor, you will work closely with esteemed clients to co-create unique and personalized fashion experiences through our "LAB Experience." This will involve selecting exquisite fabrics,...


  • Melbourne, Victoria, Australia AU017 Mercer Outsourcing (Australia) Pty Ltd Full time

    We are seeking a highly skilled and experienced individual to join our Client Service team at AU017 Mercer Outsourcing (Australia) Pty Ltd. This role will be based in our Melbourne office, with the requirement of working at least three days a week in the office.This is a hybrid role that offers a 12-month, fixed-term contract. As a Client Service Officer,...


  • Melbourne, Victoria, Australia BOQ Specialist Full time

    About BOQ SpecialistBOQ Specialist is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.We are a family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand...


  • Melbourne, Victoria, Australia Equity Trustees Full time

    About the RoleContact Center: As a Client Services Specialist with Equity Trustees, you will be responsible for coordinating client-approved wealth strategies and providing exceptional administrative support to our Private Client Advisers. This key role requires a dedicated and detail-oriented individual who can maintain accurate client data and manage...


  • Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Job Title: Client Onboarding SpecialistJob Summary:We are seeking an experienced Client Onboarding Specialist to join our team at Anton Murray Consulting. The ideal candidate will have a strong understanding of Private Banking & Wealth Management Onboarding and a proven track record of working in a Compliance / AML function or onboarding experience at a...


  • Melbourne, Victoria, Australia FNZ Group Full time

    About the RoleWe are seeking a Client Experience Associate to join our team at FNZ Group. In this role, you will be the primary point of contact for our valued clients, working closely with them to resolve their queries and provide information on our diverse range of products and services.The ideal candidate will have excellent organizational skills,...