Superannuation Customer Support Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $70,000

About the Role

We are seeking a highly motivated and experienced Superannuation Customer Support Expert to join our team. The ideal candidate will be responsible for handling a range of customer inquiries, providing information on superannuation products and services, and assisting customers with their account and transactional needs.

The successful candidate will be a specialist point of contact for superannuation members, engaged in resolving any concerns in a seamless customer/member experience through empathetic and effective communication.

Key Responsibilities

  • Engage with customers via phone, email, or other communication channels
  • Communicate effectively with customers in an empathetic and engaging manner
  • Assist customers with account-related transactions, such as contributions, rollovers, and withdrawals
  • Provide factual information about superannuation without providing financial advice
  • Resolve customer inquiries and escalate issues to the appropriate department as needed
  • Maintain accurate records of customer interactions and transactions

Requirements

  • Strong customer service skills, with the ability to communicate effectively and empathetically with customers
  • Knowledge of superannuation products and services, as well as regulations and policies (Desired)
  • Ability to work in a fast-paced environment, handle multiple tasks and prioritise workload
  • Excellent attention to detail and accuracy in recording information
  • Ability to work independently as well as in a team environment
  • RG 146 qualified for securities, superannuation and life insurance (Desired)

What We Offer

  • A market-leading salary package to help you reach your financial goals
  • Additional learning pathways to build your knowledge in share trading
  • Access to an Employee Assistance Program, providing mental wellbeing resources, coaching, and therapy
  • A gender-neutral parental leave entitlements
  • Facilitation of Novated leasing
  • Opportunity to work alongside talented peers at a leading fintech startup
  • Work-life balance through an office-first hybrid work model
  • A modern and fun office, complete with your own workstation, games, fresh fruit, snacks, drinks, and above all, a welcoming atmosphere

Our Values

  • We do the right things, always: We lead with transparency and accountability and always do what's right for our customers.
  • We're never done: We have a bias for action and a hunger for growth.
  • There's no 'i' hero: We're team-first and believe in owning the problem and sharing our success together.
  • We innovate courageously: We start with clarity, move with pace, and finish with delivery.

Achieve Your Potential

You will have the opportunity to grow professionally and personally, working with a supportive and inclusive team that values diversity, equity, and inclusion. If you are a dedicated and passionate individual who is committed to delivering exceptional customer experiences, we would love to hear from you

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