Expert Superannuation Support Professional

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $120,000

Job Role: Customer Support Specialist

About the Job
  • Act as our customers' primary point of contact, giving customers an internal voice and being our external ear.
  • Provide support for superannuation enquiries, including insurance queries, account management, contributions, rollovers, and compliance matters.
  • Support customers across our managed investment and US Investing products.
  • Manage incoming customer enquiries via email, chat and phone.
  • Handle customer feedback, complaints and general enquiries with expertise and care.
  • Nurture relationships that will lead to long-term customer advocates.
  • Collaborate with internal teams to improve products and processes based on customer insights.

This role requires a deep understanding of superannuation regulations and processes. The ideal candidate will have hands-on experience in superannuation customer support or working directly with super fund operations.

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