Claims Expert in Superannuation Operations

2 weeks ago

Sydney, New South Wales, Australia beBeeClaims Full time $90,000 - $120,000

At a time when society is evolving, we are transforming as well. As a Claims Expert in Superannuation Operations, you will play a key role in driving excellence and consistent customer experience in managing claims.

What You Will Do
  • Ensure the efficiency and effectiveness of the claims process through quality assurance
  • Identify and implement process improvements, including communication enhancements and ongoing development of Claims Administrators and Specialists

This position is crucial in maintaining the expertise of Claims Administrators and Specialists, ultimately contributing to a positive experience for members and their beneficiaries during challenging times, while adhering to regulatory requirements.

What You Will Bring
  • Experience in a claims role within the personal insurance/superannuation industry with a minimum of 2 years
  • Background in a fast-paced customer/client services team, e.g. contact or service centres
  • Understanding of the regulatory and compliance framework for financial services
  • Strong relationship building and stakeholder management skills
  • Excellent written communication skills and ability to verbally communicate effectively virtually and face to face
  • Ability to work in an agile, dynamic environment with ability to make decisions that drive exceptional customer outcomes

As an adaptable and flexible individual, you will be able to adapt from business as usual to ambiguous situations with ease, bringing your commitment, grit and growth mindset to drive change and innovation.

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