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Rooms Coordinator

2 months ago

Sydney, New South Wales, Australia Hyatt Full time
About the Role

We are seeking a highly skilled Rooms Controller to join our Front Office team at Hyatt Regency Sydney. As the administrative heartbeat of our team, you will be responsible for supporting our front-line, guest-facing team and ensuring a high 5-star service standard is maintained.

Key Responsibilities
  • Participate in and review the daily handover for the Rooms Division
  • Load and lodge maintenance into HOTSOS
  • Read, prioritize, and action emails
  • Review and understand in-house, arrival, and departure reports and action requests
  • Update VIP status and guest profile notes
  • Assign and allocate rooms and suites based on business needs and guest requests
  • Assist at the Front Desk as required
Requirements
  • A desire to create memorable experiences for our guests through care and empathy
  • At least one year's experience as a Guest Service Agent, preferably in a high-volume environment
  • Excellent written and verbal communication skills
  • Experience working with OPERA PMS
  • An eye for detail and accuracy
  • Valid Australian working rights
  • The availability to work a rotating, 7-day roster
What We Offer
  • Complimentary accommodation after 90 days of service (T&Cs apply)
  • Generous discounted accommodation worldwide within Hyatt
  • Discounted accommodation for associates as well as friends and family
  • Reward and recognition programs
  • Learning and development opportunities
  • Fully laundered uniform
  • Discounted city parking
  • The opportunity to join an international group with endless career opportunities