Exceptional Technology Support Specialist
19 hours ago
We are seeking a skilled Technology Support Specialist to provide exceptional technical assistance and support for our office technology infrastructure.
Key Responsibilities- Offer in-person technology aid for all office systems and equipment.
- Manage user account creation and deletion, as well as hardware delivery and return.
- Ensure that meeting rooms and office technology are functioning optimally.
- Provide training to end-users as required by the organization.
- Support key events and functions requiring technology.
- Investigate, analyze, and resolve hardware problems, including hardware repairs and maintenance.
- Minimum 2 years of experience on a Service Desk or equivalent.
- At least 1 year of experience providing new user support, including account setup, onboarding, hardware, and software deployment.
- Hands-on experience supporting Teams meeting rooms and associated equipment.
- Proficiency in troubleshooting and resolving hardware issues.
- Experience with Office 365 and Windows operating systems.
- Knowledge and experience with ITIL framework.
- Familiarity with Fresh Service or similar ticketing systems.
- Working knowledge of Active Directory, Azure Active Directory, and Print Servers.
- Proven ability to support printers, both in-person and remotely.
- Excellent customer service and interpersonal skills.
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